Wallapop’s Terms and Conditions of Use

Last revision:  5 December 2025

Thank you for using Wallapop. Right now you are in a very important space: our Terms and Conditions of Use which, together with the specific conditions (Specific Terms and Conditions of the Wallapop Shipping Service and Specific Conditions regarding the Wallet), the Privacy Policy, the Cookies Policy, the Legal Notice, the Community Guidelines and the regulations in force, regulate our relationship. We do not expect you to find it fun, but at least intelligible, useful, practical and complete. From Wallapop we strive for our community to understand, within how complex the laws are becoming more and more complex, the legal conditions that establish the rules of our relationship.

These Terms and Conditions of Use (“Terms and Conditions“) set forth the conditions under which users are offered access to Wallapop’s websites, services and applications (the “Service“).

The use of the Service confers the status of user of the Service (hereinafter, the “User“) and implies full acceptance of these Terms and Conditions. If you do not agree with all or part of these Terms and Conditions, you must refrain from installing and/or using the Service.

By accepting these Terms and Conditions, you represent:

• That you have read, understand and comprehend what is set forth herein.
• That you assume all the obligations and know your rights as set forth herein and those established by the applicable regulations.
• That you are of legal age and have sufficient legal capacity to use the Service.

The acceptance of these Terms and Conditions by the Users is a prior and indispensable step to the use of the Service. Wallapop reserves the right to update and/or modify the Terms and Conditions at any time and for any reason at its sole discretion. Wallapop will notify Users of any material changes to the Terms and Conditions or the Service. By accessing or using the Services after Wallapop has notified the User of a modification or update, the User agrees to be bound by the modified Terms and Conditions. If the modified Terms and Conditions are not acceptable to the User, the User shall cease using the Services.

1.- Definitions

• “Bundle”: means the simultaneous purchase in a single package of several Products from the same Seller.
• “Buyer“: means any User who purchases one or more Products on the Platform.
• “Catalog“: refers to the electronic catalog of Products that Sellers have advertised for sale through the Platform. The Catalog has different sections for each Product category.
• “Consumer Regulations” or “TRLGDCU“: refers to Royal Legislative Decree 1/2007, of November 16, 2007, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
• “Consumer User“: Wallapop User acting for a purpose outside his or her trade, business, craft or profession, including legal persons and unincorporated entities acting on a non-profit basis outside a trade or business.
• “Interlinked Sites“: other Internet pages and portals accessible through technical linking devices, directories and search tools.
• “Platform“: means the Wallapop website, applications and any other means of access to the Wallapop platform. It includes the Services and all content, tools, features and functionalities offered on or through the Platform.
• “Products“: refers to the products/items that Users advertise in the Catalog for sale.
• “Professional Seller”: refers to a Professional User on Wallapop who sells Products on the Platform.
• “Professional User“: any natural person acting within the framework of a commercial or professional activity or any legal entity (e.g. a company, foundation or association) that offers goods or services to consumer users through our platform for purposes related to their trade, business, trade or profession and that has identified himself at Wallapop as a user that operates the Platform as professional. These users are identified on the platform under the name “Business Account” which you can find in their Wallapop profile.
• “Refurbished Products“: refers to those Products with Warranty Badge that are second-hand and have been inspected, cleaned and repaired if necessary, replacing or upgrading certain components of the product by a Professional Seller or a specialized third party, so that they can be offered for sale again in optimal conditions of performance, quality and safety. These Products are identified on the platform under the designation “Warranty” which you will be able to locate with a green badge on the Product’s photograph.
• “Seller“: means any User, Consumer or Professional, who sells one or more Products on the Platform.
• “Service Content“: refers to the works, protected services and any content or elements on which intellectual and industrial property rights are held that are used in the Service. It includes, among others, texts, photographs, graphics, images, icons, technology, software, databases and other audiovisual or sound contents, as well as their graphic design and source codes used in the Service.
• “Service” or “Services”: refers to access to and/or use of the Platform services.
• “Subscription Service“: service comprised of a series of specific benefits that vary depending on the chosen subscription. You can learn more about the types of subscriptions here.
• “Terms and Conditions“: refers to the Terms and Conditions of Use included in this text and available at the following link here.
• “User Content“: refers to the works, protected services and any other elements protected by intellectual or industrial property that the User incorporates in the Service.
• “User” or “Users”: means any person who has created an account on the Platform. He/she may be a Consumer User or a Professional User.
• “Visibility Services“: services to increase the visibility of the ads uploaded by the User on Wallapop. You can get more information here.
• “Wallet”: refers to the service offered to Users that allows them to receive, store, withdraw and use funds electronically within the Platform, and which is managed by Mangopay, S.A. as a payment service provider.
• “Warranty Badge”: the green warranty badge included in a product’s listing indicates that the Seller of said product (i) has been previously validated by Wallapop; (ii) is a Professional User; (iii) offers products respecting the legally required warranty period according to the product type and the territory in which the Consumer User is located; and (iv) offers products respecting the legally required withdrawal period, which is at least 14 calendar days, according to the product type and the territory in which the Consumer User is located.”

2.- Introduction

2.1.- Service Holder

The owner and proprietor of the Service is Wallapop, S.L. (hereinafter, “Wallapop“), with registered office at Avenida Meridiana 89, 6th floor, C.P. 08026, Barcelona (Spain), with tax identification number B-66049057, incorporated on May 23, 2013, before the Notary Public Mr. Rafael de Córdoba Benedito and registered in the Commercial Registry of Barcelona, Volume 46767, Folio 149, Page B-438613, 1st Inscription.

2.2.- The Service

Wallapop is an online platform that allows its users to post ads, access these ads and their contents, as well as the possibility of making purchases and sales.

Wallapop only makes available to the community a space to interact, and in no case Wallapop sells or buys the goods, nor provides the services advertised in the Catalog.

In this way, Wallapop is basically an ad posting service that connects advertisers and interested parties to carry out, as far as possible, transactions on the goods and services offered on Wallapop. Wallapop currently only operates in Spain, Italy and Portugal.

2.3.- Need for registration

In order to use the Service, the User must first register, accept these Terms and Conditions, the specific conditions referred to, and the Privacy Policy. Likewise, you must decide whether or not to accept the use of non-obligatory Cookies.

The data you enter must be accurate, current and truthful.

The User is informed that Wallapop accounts are personal, unique and non-transferable.

Exceptionally, and only in the context of duly documented commercial or business activities, a User may transfer their Wallapop account and change the ownership associated with it. This transfer may be verified by Wallapop, which reserves the right to request documentation and/or information from the User to justify the commercial nature of the account and the legitimacy of the transfer. Wallapop reserves the right to apply corrective measures in the event that the User does not duly justify the application of this exception.

As a registered User you are responsible at all times for the safekeeping of your password, assuming any damages that may arise from its misuse, as well as the transfer, disclosure or loss of it, and you must immediately inform Wallapop if you have reason to believe that your password has been used in an unauthorized manner or is likely to be used in an unauthorized manner. In any case, Wallapop is not responsible for the custody and use of its Users’ accounts.

3.- Rules for the use of the Service

3.1.- General rules 

3.1.1.- The User agrees to use the Service in accordance with the provisions of:

• law, morality, and public order,
• and these Terms and Conditions (including all specific conditions and rules referred to and linked to these Terms and Conditions), and,
• the Community Guidelines (including all Policies mentioned and linked to them).

Likewise, the User undertakes to make proper use of the Service and not to use it to carry out any type of illicit or criminal activity that infringes the rights of third parties or violates any rule of the legal system.

3.1.2.- In addition, by using the Service, by way of example and in no case limited or exclusive, the User  or the Platform’s visitor agrees to:

1. Not to introduce or disseminate content or propaganda of a racist, xenophobic, pornographic, apology of terrorism, armed conflict, incitement to hatred or that violate human rights.
2. Not to disseminate, transmit or make available to third parties any type of information, element or content that violates the fundamental rights and public freedoms recognized in the Constitution and in international treaties.
3. Not to disseminate, transmit or make available to third parties any type of information, element or content that constitutes unlawful or unfair advertising.
4. Do not transmit unsolicited or unauthorized advertising, promotional materials, “junk mail,” “chain letters,” “pyramid schemes,” or any other form of solicitation, except in those areas (such as commercial spaces) that have been exclusively designed for that purpose.
5. Not to introduce or disseminate any false, misleading, ambiguous or inaccurate information and content in a way that misleads or is likely to mislead the recipients of the information.
6. Not to impersonate other Users of the Service or transmit the account access data or password to a third party without Wallapop’s consent.
7. Not to disseminate, transmit or make available to third parties any type of information, element or content without the authorization of the holders of the intellectual and industrial property rights that may apply to such information, element or content.
8. Not to disseminate, transmit or make available to third parties any type of information, element or content that involves a violation of the secrecy of communications and personal data legislation.
9. Not to disseminate, transmit or make available to third parties photographs or any representation or image of minors.
10. Do not publish advertisements for products that require a prescription or that must be dispensed under the supervision of a physician (doctor, dentist, optometrist, optician, pharmacist or veterinarian), as well as products that may influence the health of the individual (that present contraindications, interactions, etc.) and perishables of any kind.
11. To have a sanitary operating authorization to publish advertisements related to any health activity (need to present the registration number or registration number of the center).
12. Do not create valuations of transactions that have not been carried out.
13. Failure to repeatedly report falsely or incorrectly.
14. Use Wallapop services correctly. For example, do not create User accounts to benefit from shipping service promotions or to avoid paying for professional subscriptions.
15. Not to systematically extract or reuse part or all of the content of the Platform, without our express written consent. In particular, you may not (i) use search tools or robots, or (ii) extract data (whether on one or more occasions or in bulk -data mining-).
16. Not to disassemble, decompile or reverse engineer any part of the Platform.
17. Not to use external software tools (bots, etc.), unless such use is authorized or permitted by us.

3.2.- Specific rules on the publication of announcements

3.2.1- When publishing advertisements, the User must respect and take into account the following considerations:

1. It is not allowed to publish advertisements with images of sexual content.
2. It is not allowed to publish ads related to sex, eroticism or fetishism, as well as those related to massages, companionship or friendship services.
3. It is not allowed to advertise pyramid schemes or similar.
4. Only one property may be advertised per advertisement. In such a case, the property must be advertised in the locality in which it is located.
5. It is not allowed to publish images or descriptions that do not correspond to the Product actually offered.
6. It is not allowed to publish images of minors.
7. It is not allowed to publish ads related to animals.
8. It is not allowed to publish ads that exceed the maximum established for the Product category in question.

3.2.2- In addition, when posting their ads the User agrees to comply with the Rules of publication. In any case, the User may consult more information on how to post ads by accessing here, as well as examine in greater detail the operation of the platform by consulting the sections “Buy and sell” of our Help Center.

3.3.- Specific rules on User Ratings

3.3.1.- The User may post reviews of transactions made on the Platform explaining his experience, whether he has acted as Seller or Buyer. When posting reviews, the User must take into account the following considerations:

1. The evaluations must be objective, truthful and refer to the Product purchased or to the User with whom the transaction has been carried out.
2. It is not permitted to publish ratings that are defamatory, insulting, obscene, offensive, violent or similar.
3. It is not allowed to publish ratings containing personal, sensitive or any other personal or confidential information.
4. It is not permitted to publish ratings for promotional or advertising purposes,

3.4.- Other specific rules and considerations

3.4.1.- In addition to all of the above, there are certain situations in which the User must take into account other additional considerations:

1. By purchasing a Product for an established price, the User is entering into a contract of sale with another User and, therefore, may be considered a taxpayer of the Tax on Onerous Property Transfers and Documented Legal Acts (“ITPAJD“), modality TPO, with the tax obligations that this entails on its part.
2. When publishing a real estate rental advertisement in some municipalities in Catalonia, the User must include the Reference Price Index as required by the “Law 11/2020, of September 18, on urgent measures regarding rent containment in housing rental contracts” which came into force in September 2020.
3. When selling a Product, Professional Users acting in the development of their business or professional activity as Seller are responsible for complying with all applicable legal and tax obligations. Among them, to (i) issue and send the corresponding invoice to the Users, (ii) comply with the tax obligations arising from its status as taxpayer of Value Added Tax (VAT), and (iii) comply with all applicable  obligations included in the Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter, “Consumer Regulations” or “TRLGDCU“).

4.- Content moderation and corrective measures

4.1.- Wallapop will take corrective measures and/or moderate the contents uploaded by the Users if it becomes aware that they are violating the rules described in these Terms and Conditions, in the Community Guidelines, has actual knowledge of an illegal activity contrary to the law, morality or public order or there is a law that obliges Wallapop to implement restrictions and/or limitations on Users.

Regarding the latter case, for example:

• Pursuant to the DAC7 Directive, Wallapop may apply restrictions on your account, including the possibility of (i) blocking the Wallet balance and/or (ii) blocking and/or preventing access to or use, in whole or in part, of the Service.
• In Portugal, in accordance with Article 80-A of the Código do Imposto sobre o Valor Acrescentado, Wallapop reserves the right to paralyze the activity of the Users of the Platform by blocking their accounts in the event that they do not comply with their tax obligations and have not regularized their situation by providing the corresponding supporting documentation to Wallapop.

4.2.- The corrective and/or content moderation measures that Wallapop may apply may vary depending on the type of activity and/or content not permitted on the basis of these Terms and Conditions or unlawful, and may include one or more of the following:

• Send a message or notification warning of the violation in question;
• Block the User’s account or restrict access or use of the Service, temporarily or permanently;
• Delete Product ratings;
• Block access to or delete advertisements or offers of Products, temporarily or permanently.

4.3- If Wallapop takes any or some of the corrective measures indicated above, it will inform the User of the restriction applied, the reason(s) and the remedies available, among others. However this information will not be provided if exceptionally it is not necessary according to the applicable law, if it violates any regulation or contradicts the instructions of any public authority.

4.4.- Users are informed that, in the case of disagreement with the corrective measures applied by Wallapop as a result of content moderation, they may appeal the decision within 6 months from the date of the notification. For more information on how this process works, as well as to access the form, please click here.

If Users still disagree with the decision taken by Wallapop, they can submit a request to one of the certified extrajudicial dispute resolution bodies (the complete list is available here), or file a lawsuit before the national courts under the applicable law. More information is available here.

4.5 – Wallapop has no general obligation to monitor or actively search for facts or circumstances that indicate the existence of illegal content or activities on the Platform. Notwithstanding the foregoing, Wallapop may from time to time voluntarily use human or automated means to carry out ad filtering or behavior detection to identify Users who do not comply with these Terms and Conditions or with the law, morality or public order. As a result, Wallapop may take any of the corrective measures listed above and/or notify the competent authorities.

4.6.- Wallapop also makes available to the User and non-Users an electronic mechanism that allows them to notify the presence of potentially illegal content on the Platform. For more information on how this process works, as well as to access the form, please click here.

5.- Responsibility

5.1.- Wallapop is an online platform that acts as a mere intermediary between the Seller and the Buyer. Therefore, Wallapop does not own any of the Products for sale or sold through its platform and is not a party to the sale and purchase transaction that may take place exclusively between Buyers and Sellers.

5.2.- As an online platform, Wallapop may not be held liable for content provided by Users or unlawful activities carried out on the Platform provided that it has no actual knowledge thereof or that, after having knowledge, it acts promptly to remove or block access to such content.

Therefore, Wallapop does not review or validate the Articles that Users offer through the Service, so Wallapop will not be responsible, either directly or indirectly, or subsidiarily, for damages of any nature arising from the use and contracting of the contents and activities of Users and/or third parties through the Service, nor for the lack of legality, reliability, usefulness, truthfulness, accuracy, completeness and timeliness of the same.

5.3.- By way of example, and in no case limited to, Wallapop generally shall not be liable for damages of any nature arising from:

1. The use made by the Users of the Service nor for the state, origin, possible inaccuracy, or possible falsity of the data provided by the Users nor of the Products offered through the Service.
2. The contents, information, opinions and statements of any User or third parties or entities that are communicated or displayed through the Service (including the sending of images through the chat).
3. The use that Users may make of the materials of the Service, whether prohibited or permitted, in violation of intellectual and/or industrial property rights, confidential information, of the contents of the Service or of third parties.
4. The performance of acts of unfair competition and unlawful advertising.
5. The possible loss of Users’ data due to causes not attributable to the Service.
6. Access by minors to the contents included in the Service.
7. The unavailability, errors, access failures and lack of continuity of the Service.
8. Failures or incidents that may occur in communications, deletion or incomplete transmissions.
9. Non-operability or problems with the email address provided by the User.

5.4.- Wallapop shall be solely and exclusively liable to the User for the Services it provides directly to the User (such as, for example, the Visibility Service or Subscription Service).

5.5.- All information that users publish, include or transmit through the Platform, as well as the products they offer, sell or transfer to other users, will be under their sole responsibility. Also, users will be responsible. to comply with legal obligations and / or tax obligations arising from their transactions on the Platform.

By accepting these Terms and Conditions, Users acknowledge and agree that they are fully responsible for any Product or advertisement offered on the Platform, as well as for the information provided through the description, photographs, and statements made to buyers or other Users and the accuracy of other details provided. In addition, Users shall be solely responsible for transactions made with other Users and any disputes that may arise therefrom.

5.6.– Consequently, the User undertakes to indemnify Wallapop against any possible claim, fine, penalty or sanction that Wallapop may be obliged to bear as a result of the User’s breach of any of its legal obligations and/or the Rules for use of the service mentioned in these Terms and Conditions, and Wallapop also reserves the right to request compensation for any damages that may be due.

6.- Content and services linked through the Service

6.1.- The Service may include technical linking devices, directories and even search tools that allow the User to access other Internet pages and portals (hereinafter, “Linked Sites“).

6.2.- The User acknowledges and accepts that access to the Linked Sites shall be at the User’s sole risk and responsibility and exonerates Wallapop from any liability for any possible infringement of the intellectual or industrial property rights of the owners of the Linked Sites. Likewise, the User exonerates Wallapop from any responsibility for the technical availability of the Linked Sites, the quality, reliability, accuracy and/or veracity of the services, information, elements and/or content that the User may access.

6.3.- In these cases, Wallapop shall only be responsible for the content and services provided on the Linked Sites to the extent that it has actual knowledge of the unlawfulness and has not deactivated the link with due diligence. In the event that the User considers that there is a Linked Site with unlawful or inappropriate content, he/she may inform Wallapop, without this communication in any case entailing the obligation to remove the corresponding link.

6.4.- Under no circumstances shall the existence of Linked Sites presuppose the formalization of agreements with the managers or owners thereof, nor the recommendation, promotion or identification of Wallapop with the statements, content or services provided. Wallapop has no knowledge of the content and services of the Linked Sites and, therefore, is not directly or indirectly liable for any damage caused by the unlawfulness, quality, outdatedness, unavailability, error or uselessness of the content and/or services of the Linked Sites or for any other damage that is not directly attributable to Wallapop.

7.- Intellectual and industrial property

7.1.- The industrial and intellectual property rights on the works, protected services and any contents or elements on which intellectual and industrial property rights are held that are used in the Service (the “Contents of the Service“) belong to their legitimate owners. The User will not acquire by the use of the Service any intellectual or industrial property right, nor any license of use, on such elements.

7.2.- The Contents of the Service are the texts, photographs, graphics, images, icons, technology, software, databases, and other audiovisual or sound contents, as well as their graphic design and source codes used in the Service. This enumeration is for illustrative and exemplary purposes only and is not limitative.

7.3.- The text, images, graphics, sound files, animation files, video files, software and appearance of the Wallapop Platform are protected by intellectual and industrial property rights. These elements may not be validly and legitimately copied or distributed for commercial use, nor may they be modified or inserted on other websites without the prior express authorization of their owners.

7.4.- The User declares to be the exclusive owner of all the rights over the works, protected services and any other elements protected by intellectual or industrial property included in the Service (hereinafter, the “User’s Content“).

7.5.- The User assigns to Wallapop, free of charge and exclusively, the rights of public communication, reproduction, distribution and transformation of the User’s Content, in all forms of exploitation existing on the date of acceptance of these Terms and Conditions, for the entire duration of the rights assigned, for the universal territorial scope.

7.6.- Wallapop does not represent or have any business relationship with the brands that Users may advertise on the Service.

8.- Information on the parameters for the ranking of search results for advertisements

8.1.- When a User makes a search, the announcements that are included in the result of this search are classified and are exhibited based on different parameters-criteria. The following are – in general order of relevance – the main parameters and factors that determine the order of search results:

• The filters selected and the search text entered by the User along with the ad information (e.g., how well they match the ad title, description and/or images);
• The date of publication of the ad, generally having more visibility to the most recently published ads;
• The proximity of the geographic area in which the advertisement has been published;
• The fact that the shipping service is available.

This sorting is done by default and corresponds to the criteria for selecting the order of search results by “Relevance”. Wallapop reserves the right to update or modify these criteria.

8.2.- The default ranking of products by “Relevance” may be slightly affected if the ads included in the search results and/or selected filters include ads whose Seller has contracted services that increase the visibility of its products, such as Visibility Services.

8.3.- Users can modify the “Relevance” selection criteria by ordering the results according to other criteria, such as:

• The proximity of the geographical area in which the advertisement has been published (“Distance”)
• Descending price (“From most expensive to cheapest”)
• Ascending price (“From cheapest to most expensive”)
• The date of publication of the announcement (“What’s New”)

Users can also apply search filters to narrow their search. More information about search filters here.

9.- Visibility Service

9.1.- Users may increase the visibility of their advertisements on Wallapop by contracting the Visibility Services. These are optional services that Users can enjoy to improve the positioning of the Products advertised.

9.2.- The featured ads are a feature offered by Wallapop so that the ads have more visibility on the wall. There are different types of featured ads that can be consulted here.

9.3.- It is not possible to remove, move or change the type or duration of a highlight that has already been applied to an advertisement, regardless of whether the advertisement is removed by our moderation team or is affected by a technical issue.

9.4.- If a featured ad is deleted or marked as sold and the contracted period has not yet ended, the excess visibility time will be lost.

9.5.- If the Product is sold using the Wallapop shipping service, the ad will be marked as sold automatically when the package is delivered to the Buyer so that, if the contracted period had not yet ended, the excess visibility time will be lost.

9.6.- To request an invoice for the purchase of Visibility Services, the User can find more information at the following link: Request Invoice. In order to process this request, Wallapop will require the applicant’s fiscal data, which is necessary to issue the invoice.

9.7.- The prices and durations of the available highlights may vary as they depend on several factors such as the type of Product being promoted, its demand or the area in which you want to promote it. In the event that Wallapop makes significant changes to the operation of the featured products, Wallapop will notify you in advance so that you can change the contracted service or terminate the contract.

9.8.- Users are always informed of the chosen Visibility Service before finalizing the purchase.

9.9.- Visibility Services that have been applied to an advertisement or profile cannot be refunded regardless of the publication status of the advertisement or whether the profile is active or inactive.

9.10.- In case of failure in the application of a Visibility Service contracted through the Platform due to a technical incident, the User shall be entitled to terminate the Visibility Service contract with the right to reimbursement of the price paid. In this regard, the deadline for requesting a refund is 14 calendar days from the purchase of the highlight.

Similarly, in the event that Wallapop, due to a technical incident, does not effectively activate the Visibility Service contracted by the User within 7 calendar days, the User may request the termination of the contract for the provision of such service and, consequently, obtain a refund of the price paid. Wallapop will reimburse the User within a maximum period of 14 calendar days. You can communicate both the incident and your desire to terminate the contract using the following form.

9.11.- Wallapop may charge for editing or reactivating an advertisement in certain versions of the application or the website. In this case, the User will always be duly informed of the cost of the service before confirming the purchase. The User will always have the possibility to refuse the service without incurring any cost for this action.

9.12.- If the location of a profile is changed, the ads that have been featured since before the change is made will appear on the wall of the new area but will remain in the carousel (section in the application that shows a selection of Products) and the collection of featured ads of the location that was set when they were hired.

9.13.- The purchase of Visibility Services does not exempt from compliance with the publication rules established to operate on Wallapop.

9.14.- The prices related to the Visibility Service include the Value Added Tax of 21%. In those cases in which, by application of the rules of localization of the tax established in Law 37/1992, of December 28, 1992, on Value Added Tax, the tax rate is not applicable, Wallapop undertakes to adjust the amount of the tax rate.

9.15.- If you are a Consumer User, we inform you that in the Visibility Service the exercise of the right of withdrawal is not applicable. This is due to the nature of this service, which is activated automatically.

9.16.-  The Visibility Services are currently only available in Spain. For more information about Visibility Services, please click here.

10.- Subscription Service 

10.1.- The Wallapop Subscription Service offers Users who subscribe to it a series of specific benefits that will vary depending on the chosen subscription. You can obtain more information about the types of subscriptions here.

10.2.- Subscriptions are automatically renewed until cancelled for an additional period equivalent to the period agreed upon when subscribing. Subscriptions may be cancelled at any time, but will become effective at the end of the current period previously contracted.

10.3.- Likewise, Users may change their subscription at any time to adjust it to their needs.

10.4.- Unsubscribing from Wallapop or deleting the Wallapop application from the device does not confirm the cancellation of the subscription, therefore, it does not exempt you from continuing to pay for the subscription. Remember to cancel your subscription before canceling your account or deleting the application.

10.5.- In the event that a profile is deactivated by Wallapop for a breach of the publication rules or the Terms and Conditions, the User shall receive a notification at the email address associated with the deactivated profile.

10.6.– If you are a Consumer User, we inform you that in the Subscription Service the exercise of the right of withdrawal is not applicable. This is due to the nature of this service, which is automatically activated at the time of purchase.

10.7.- In case of failure in the application of a Subscription Service, due to a technical incident, the User shall be entitled to terminate the subscription contract with the right to reimbursement of the price paid. In this regard, the deadline for requesting reimbursement is 14 calendar days from the purchase of the subscription.

Similarly, in the event that Wallapop, due to a technical incident, does not effectively activate the Subscription Service contracted by the User within 7 calendar days from the day on which the Subscription Service is due to start, the User may request the termination of the contract for the provision of such service and, consequently, obtain a refund of the price paid. Wallapop will reimburse the User within 14 calendar days. Similarly, in the event that the User wishes to maintain the subscription despite the delay in its commencement, the date on which the subscription was actually activated shall be considered as the valid subscription duration date. You can communicate both the incident and your desire to terminate the contract using the following form.

10.8.- Wallapop reserves the right to modify the Subscription Services at any time. The User will be notified and will have the right to change or cancel his/her subscription before the changes take place.

10.9.- To request an invoice for the purchase of Subscription Services the User can find more information at the following link: Request invoice. In order to process this request, Wallapop will require the fiscal data of the applicant, which is necessary to issue the invoice.

10.10.- The prices relating to the subscription service include the Value Added Tax of 21%. In those cases in which, by application of the rules of localization of the tax established in Law 37/1992, of December 28, 1992, on Value Added Tax, the tax rate is not applicable, Wallapop undertakes to adjust the amount of the tax rate.

10.11.- The Subscription Service is currently only available in Spain. For more information about the subscription service, please click here.

10.12.- Payment Platform in the Subscription Service

Wallapop does not provide electronic payment services nor does it intermediate in their provision. In order to use the Subscription Service on our platform, you must enter into an agreement with Stripe Payments Europe, Ltd, with registered office at 1 Grand Canal Street Lower, Dublin (Ireland) (“Stripe“). Stripe manages the payment services through the regulated entity of its group Stripe Technology Europe, Limited, a company domiciled at 1 Grand Canal Street Lower, Dublin (Ireland) and with identification number C187865, an electronic money institution authorized and regulated by the Central Bank of Ireland.

To contract Wallapop’s Subscription Service you must register as a user with Stripe, reading and accepting the terms and conditions, privacy policy, and other relevant legal texts accessible via its website.

By accessing and making any purchase transaction of the Wallapop Subscription Services you confirm that you have carefully read, understood and agree to the terms and conditions of use and privacy policy of Wallapop and Stripe respectively.

11.- Products designated with the Warranty Badge

11.1.- What are Products designated with the Warranty Badge?

11.1.1.- Wallapop has a specific line of business whereby it allows previously selected Professional Sellers to offer reconditioned electronics, appliances, home, garden, sports, bicycles and/or refurbished products to Users on the Platform. These Products are identified on the Platform under the designation Warranty Badge. Users can find more information on the following link.

11.1.2.- Wallapop in this line of business also intervenes as an intermediary between the Buyer and the Professional Seller. Therefore, Wallapop is not the seller of the Products designated with the Warranty Badge, nor is it responsible for the conformity of these Products, their characteristics or the information contained in their data sheet. Wallapop offers certain services to Professional Sellers of Products designated with the Warranty Badge, such as after-sales support services to the Seller and the Buyer, which are governed by specific terms and conditions between Wallapop and the Professional Seller.

11.1.3.- As part of the products designated with the Warranty Badge, Wallapop has a specific business line whereby it allows pre-selected Professional Sellers who are experts in refurbishment to offer Refurbished Products to Users on the Platform. All the conditions described for Products with the Warranty Badge will also apply to Refurbished Products.

11.2.- Buying Products designated with the Warranty Badge

11.2.1.- In order to purchase Products designated with the Warranty Badge, it is necessary to create an account as set out in these Terms and Conditions of Use. Purchases of Products designated with the Warranty Badge made on the Platform are made from the Professional Sellers, not from Wallapop.

11.2.2.– The price of the Products designated with the Warranty Badge is shown inclusive of taxes and is freely fixed by the Professional Seller. Together with the price of the Products, the Buyer must pay an amount relating to the “handling fees” of the purchase, calculated as a percentage of the amount of the Product. The Buyer will be able to see the specific amount broken down in the purchase process under the name “handling fees”.

11.2.3.- The User is informed that the photographs included in the advertisements of the Products designated with the Warranty Badge may correspond to generic photographs of the same model and brand as the Product offered in the advertisement. Therefore, the photographs may not correspond specifically to the specific Product offered by the Professional Seller and/or purchased by the Buyer.

11.2.4.- The shipment of the Products shall be free of charge for the Buyer. Delivery will be made according to the method chosen by the Buyer. The Buyer may, through his account, follow the process and status of the order. The delivery date will depend on the delivery method chosen by the Buyer.

11.2.5.- In order to expedite the resolution of any possible incidents with orders of Products designated with the Warranty Badge, Wallapop recommends that the Buyer  verifies the correct condition of the Product, at the time of delivery. In the event that the Product has been damaged or defective during transport, the Buyer must inform Wallapop within 48 hours after delivery. Users can find more information about the shipping process, as well as the steps they should follow in case they need to report any damage or defect during transport, at the following link.

11.2.6.- Payment for the Products shall be made exclusively online, in accordance with these Terms and Conditions of Use.

11.2.7.- Users can find more information about the purchase process of the Products designated with the Warranty Badge at the following link.

11.3.- Right of withdrawal for Products designated with the Warranty Badge

11.3.1.- The right of withdrawal consists of the Buyer’s right to return the Product without needing to justify their decision and without penalty for doing so during the minimum period established by applicable regulations or during an extended period that has been established and communicated by the Professional Seller.

Buyers of Products designated with the Warranty Badge have a minimum period of fourteen (14) calendar days from the date of receipt of the Product to exercise their right of withdrawal against the Professional Seller.

That being said, the Professional Seller may unilaterally offer a longer period of up to thirty (30) calendar days. Said extension, and its particular conditions, will be communicated and/or provided by the Professional Seller to the Buyer in the Product description.

Users are informed that the right of withdrawal is exercised with the Professional Seller, as the latter is solely responsible for managing and accepting this right. Wallapop will merely act as an intermediary in the process with the sole purpose of assisting the Buyer in managing their request.

11.3.2.- To exercise their right of withdrawal, Buyers must send their request to the Professional Seller through Wallapop following the instructions indicated in the following link.

11.3.3.– The Product must be returned:

(i) in the same condition in which it was received, including all accompanying accessories (charging and/or connection cables, headphones, etc.),

(ii) without any personal data or information stored in the Product and without the Product being connected to any account, and

(iii) by complying with the requirements established by the Professional Seller in the description of the Product or in its general terms and conditions, in accordance with applicable regulations in force.

The Products must have been used by the Buyer solely for the purpose of determining their nature, characteristics or functioning.

11.3.4.- Once the request to withdraw from the purchase of the Product designated with the Warranty Badge has been communicated, the Buyer shall have a maximum period of 14 calendar days to return the Product to the Professional Seller through Wallapop’s shipping service, following the instructions indicated in the following link.

It is the Buyer’s responsibility to pack the Product correctly so that it is not damaged in transit. Said packaging must comply with the rules established at the following link.

11.3.5.- In the event that all of the above conditions are met and the Professional Seller accepts the withdrawal, the total amount of the purchase of the Product (including handling fees) will be refunded to the Buyer through Wallapop.

11.4.- Legal Warranty for Products designated with the Warranty Badge

11.4.1.- All Products designated with the Warranty Badge also benefit from the legal guarantee of conformity offered by the Professional Seller for a legally established period by the current national legislation in the country where the Buyer resides. This means that the Professional Seller is responsible and liable for the non-conformity of the Products for the corresponding period from their delivery.

Users are informed that the right of guarantee is exercised before the Professional Seller, being the Professional Seller responsible for managing such right. Wallapop will intermediate in the process with the sole purpose of assisting in the management of the request.

The Professional Seller may offer, unilaterally, a longer legal warranty period. Such extended warranty, and its particular conditions, will be communicated and/or provided by the Seller to the Buyer. In this case, Wallapop will not intervene in the process of managing the exercise of such warranty and it must be managed directly with the Professional Seller.

11.4.2.- Non-conformity is understood to mean, for example, when the Product does not function in accordance with its usual uses or does not correspond to the description provided.

A Product shall be considered compliant when:

(i) is fit for the use customarily expected for a similar product and corresponds to the description given by the Professional Seller; or

(ii) has the characteristics mutually agreed upon by the parties or is suitable for any special use sought by the Buyer, made known to the Professional Seller and accepted by the latter.

11.4.3.- In the event of non-conformity, the Buyer may exercise the Product warranty with the Professional Seller and choose between (i) repair or (ii) replacement of the Product. The Professional Seller may not grant the option chosen by the Buyer in the event that the choice is impossible or involves a manifestly disproportionate cost.

The Buyer may return the Product to the Professional Seller and receive a refund of the price from the Professional Seller (or keep the Product and receive a partial refund for the Product) when:

(i) Neither repair nor replacement is possible, or

(ii) The remedy proposed by or agreed with the Professional Seller is not implemented by the Professional Seller within 72 business hours of Seller’s proposed remedy.

The exercise of the right of warranty shall not give rise to any costs for the Buyer.

11.4.4.- The Product must be returned:

(i) in the same condition in which it was received, including all accompanying accessories (charging and/or connection cables, headphones, etc.), and

(ii) without any personal data or information stored on the Product, and without the Product being connected to any account.

11.4.5.- Users can obtain more information about how to exercise their right of guarantee at the following link.

Users are informed that the warranty request must be made by the same User who purchased the Product designated with the Warranty Badge through Wallapop. Therefore, Wallapop will not handle warranty claims for Products designated with the Warranty Badge when the request is not made by the Purchaser of the Product using the same Wallapop User that made the transaction.

11.4.6.– The warranty is excluded in the cases set forth in our Return and Warranty Policy for Refurbished Products.

12.- Payment methods and payment service platform

12.1.- Below we explain how you can pay for the Products and Visibility Services you purchase at or through Wallapop as a User.

12.2.- With the exception of the payment of Visibility Services (more information in Clause 10.12), our payment solutions for remote and face-to-face Product transactions are provided by Mangopay, S.A., a limited liability company incorporated under Luxembourg law whose registered office is located at 2, Avenue Amélie, L-1125 Luxembourg and which is registered with the Luxembourg Commerce and Companies Registry under number B173459 (“Mangopay“). Mangopay is an e-money institution authorized and regulated by the Luxembourg financial sector supervisory body (Commission de Surveillance du Secteur Financier).

12.3.- Mangopay processes the payments made within the Platform and stores the information related to credit cards, debit cards, PayPal and any other payment method supported by Wallapop for this type of transactions.

12.4.- Wallapop does not provide electronic payment services nor does it intermediate in their provision. By accessing and making any payment transaction on Wallapop using the integrated payment services of Mangopay, you confirm that you have carefully read, understood, and accepted Mangopay’s Terms and Conditions of Use, Privacy Policy, and other legal texts, as well as those of Wallapop (specifically, the specific Conditions on the Wallet available here).

12.5.- Any claim or dispute that may arise in connection with the payment services provided by Mangopay, should be handled through our customer service.

12.6.- You can obtain detailed information on the payment methods available at Wallapop as a User here.

If you have money in your Wallet, you can pay with the total balance available and use your card to cover the remainder. For more information about payments, please click here.

12.7.- The Wallet is one of the accepted payment methods on Wallapop. This is a service offered to Users that allows them to receive, store, withdraw, and use funds electronically within the Platform. By accepting these Terms and Conditions, the User also accepts the specific Wallet Conditions available here.

13.- Wallapop’s shipping service

13.1.- Wallapop has an integrated shipping service. This shipping service allows the Products to be shipped securely. Shipments are made with different shipping providers depending on the type of shipment and/or service. Wallapop is in no case the shipping service provider, and therefore does not participate in the contractual relationship between Users and the shipping service provider. 

13.2.- In order to make use of this service it is essential that the entire transaction has been carried out through Wallapop and that the Product to be purchased complies with our publication rules.

13.3.- The specific price established by the carriers will be indicated to the User before making the purchase of the Article. The prices related to the shipping service include the Value Added Tax of 21%. In those cases in which, by application of the rules of localization of the tax established in Law 37/1992, of December 28, 1992, on Value Added Tax, the tax rate is not applicable, Wallapop undertakes to adjust the amount of the tax rate.

13.4.- By using the Wallapop Shipping Service, the User accepts the specific Terms and Conditions of the Wallapop Shipping Service available here, which are a part of this Terms and Conditions.

The User is informed that Wallapop, for business reasons, may carry out occasional tests that modify the shipping prices agreed upon with the shipping providers informed in the specific Conditions of Wallapop’s shipping service. As indicated in Clause 13.3 of these Conditions, the User will be duly informed, before making the purchase of the Product, of the shipping costs associated with the purchase.

13.5.- Bundles

13.5.1.- A Bundle refers to the simultaneous purchase in a single package of several Products from the same Seller. For the purchase of a Bundle, the Buyer must follow the following indications.

13.5.2.- The shipment of a Bundle must always be made in a single package that does not exceed the weight or the maximum measurements set by each shipping service provider for each shipment specified in the Specific terms and conditions of the Wallapop shipping service. For the sale of a Bundle, the Seller must follow the following instructions.

13.5.3.- In the event that a Bundle includes Products whose shipping is assumed by the Seller and Products whose shipping is to be paid by the Buyer, the Buyer shall only pay the shipping costs corresponding to the part proportional to the weight of the Products of the Bundle whose shipping costs are to be assumed by the Buyer. The Buyer will be dully informed of this amount prior to the purchase of the Bundle

13.6.- Wallapop Protection

13.6.1. Content of the Wallapop Protection

By using the Wallapop shipping service, Users benefit from the “Wallapop Protection” service, which includes:

1) The possibility for the Buyer to request a refund in the event that the Buyer indicates, within 48 hours of delivery as notified by the carrier, that the Product is damaged or does not match the description and/or photographs provided by the Seller.

In the event of having purchased a Bundle, the Buyer may request a partial refund, for one or more of the Products making up the Bundle, or a total refund, for all the Products purchased.

For this purpose, Wallapop will withhold the price paid by the Buyer until the Buyer confirms that the Product is correct within the time limit set.

Once the Buyer has provided his confirmation or the maximum time limit indicated above has elapsed, the Seller will receive the money relative to the price of the Product in his wallet.

Buyer is hereby informed that:

• You have a maximum period of 48 hours from the delivery notified by the carrier to state whether or not the Product is correct. Any claim made after this maximum period will be rejected.
• In the case of Bundles, only one dispute may be opened per Bundle. Once a dispute has been opened, even if it has been opened before the expiry of the 48-hour period following delivery as notified by the carrier, you may not open another dispute in relation to another Product of the same Bundle.
• In the event that the Product is found to be correct, the Buyer will automatically lose the possibility to request a refund through Wallapop Protection.

The process to follow for the reimbursement request is detailed in section 13.6.3 of these Terms and Conditions.

2) In case of loss or damage in transport, depending on the case, compensation of the sales price to the Seller and reimbursement to the Buyer. The compensation to the Seller and/or reimbursement to the Buyer may be total or partial depending on the damage suffered by the Product.

Users can find the procedures to follow in case the Product has been lost or damaged during shipment:

• In the event that the Item has been lost during shipment, please follow the instructions indicated here
• In the event that the Item has been damaged during shipment, the instructions listed here should be followed.

3) Support to Users by the Wallapop Support Team, which will assist Users with problems in transactions and/or delivery of Products.

Both the Buyer and the Seller are informed that “Wallapop Protection”:

• It is a service offered by Wallapop as part of the shipping service of Products purchased through the platform and does not constitute, in any case, an insurance.
• It does not constitute or replace, in any way, any legal right or warranty that Buyer may have under applicable law.

In order to claim for loss or damage during transport, it is essential to have and provide Wallapop with the proof of delivery provided by the carrier when the Product is deposited at the collection point or when the Product is delivered, as applicable in each case. In this regard, Wallapop recommends that you keep the proof of delivery of the Product at least until the Buyer has stated that they have received the Product and that it is correct or, in the case of a return, until the Seller has stated that they have received the Product and that everything is correct.

13.6.2.- Cost of Protection Wallapop

The Buyer must pay, on a mandatory basis, the cost of “Wallapop Protection” in case he/she wants to use the shipping service. You can get more information about the associated cost here.

13.6.3.- Process for claiming reimbursement under Wallapop Protection

If the Item received does not conform to Seller’s agreement, Buyer may proceed to open a dispute by following the steps outlined here.

Buyer is hereby informed that:

• You will not be able to initiate a dispute process if the period of 48h has elapsed since the notified delivery of the Product by the carrier. Once this period has elapsed, the amount of the sale will be released to the Seller.
• You will not be able to initiate a dispute if you have already stated that the Product was correct.
• You must keep the original packaging of the Product received, including the label printed by the carrier.
• In the case of Bundles, the dispute must include all the affected Products of the same Bundle. Once a dispute that affects a Bundle is opened, despite having passed less than 48 hours since the delivery notified by the carrier to be able to state if the condition of the Bundle is correct or not, the Buyer will not be able to open another dispute in relation to another Product of the same Bundle.

When opening a dispute, the Buyer must provide all evidence to justify the reason for the return, and must (i) provide details of what happened and (ii) attach photographs or videos of the Product received that justify that the Product is damaged or does not match the description and/or photographs provided by the Seller. Wallapop will no longer request or collect information, photographs or videos from the Buyer in another phase of the process. Consequently, the Buyer will only have the time of the opening of the dispute to provide Wallapop with all the reasons and evidence of the return.

Once the dispute has been initiated by the Buyer, it will be sent to the Seller (except for disputes related to a Bundle, which will escalate directly to the Wallapop Support Team), who will be able to:

1) Accept the return. In this case, the Buyer must return the Product (in the same condition in which it was received) to the Seller following the steps detailed here.

The Buyer has a maximum of 10 calendar days to deliver the Product to the nearest transport office or delivery point indicated to the Buyer. Once this period has elapsed, the dispute will be cancelled and payment will be made to the Seller.

Once the carrier notifies the Seller that the shipment has been delivered or made available, the reimbursement order will automatically be executed for the Buyer.

The Buyer is obliged to return the Product complete and in the same condition in which it was received. Wallapop reserves the option to take any action deemed necessary in the event that the Buyer fails to comply with this obligation.

2) Do not accept the return and escalate the dispute to the Wallapop Support Team. In the event that the Seller does not accept the return or the dispute refers to a Bundle, the dispute will be escalated to the Wallapop Support Team.

Upon refusal to accept the return, the Seller may state the reasons for the rejection of the request, as well as provide such information as it deems relevant to the resolution of the dispute.

The Wallapop Support Team will evaluate the case, taking into consideration (i) the information provided by the two parties and (ii) the Wallapop Returns Policy included within the Specific conditions of the Wallapop shipping service available here, and will make a decision on the case.

a) In the event that, as a result of the dispute, it is determined that the Product or Products are damaged (provided such damage is not attributable to the carrier) or do not match the description and/or photographs provided by Seller, Buyer shall return the Product or disputed Products (as received) to the Seller following the steps outlined

Wallapop may, in exceptional circumstances, waive the Buyer’s obligation to return the Product or Products when there are clear indications of deception on the part of the Seller and the product sent has an extremely low value. Such exception shall be expressly announced by Wallapop to the Buyer.

Buyer has a maximum of 10 calendar days to deliver the Product to the nearest office or transportation delivery point. Once this period has elapsed, the dispute will be cancelled and payment will be made to the Seller.

Once the carrier notifies the Seller that the shipment has been delivered or made available, the reimbursement order will automatically be executed for the Buyer.

The Seller is informed that it is obliged to keep the original packaging of the Product returned by the Buyer in case the Buyer wishes to express any disagreement or incident with the return.

The Buyer is obliged to return the Product complete and in the same condition in which it was received. Wallapop reserves the option to take any action it deems necessary in the event that the Buyer fails to comply with this obligation.

The Buyer is informed that, depending on the case:

1. Wallapop may decide that a partial refund for the Product is appropriate (for example, if a part of the product is still operational and functional).
2. For Bundles, Wallapop may determine that only one or some, but not all, of the Products included in the dispute meet the requirements for return.

The management of the return (either after direct acceptance by the Seller or after resolution of the dispute by Wallapop) shall be completely free of charge for both the Buyer and the Seller provided that the above-mentioned procedure is followed. Thus, Wallapop shall not assume any costs or payments made by the Seller or the Buyer for the handling of returns made outside of the procedure established and defined by Wallapop described in this Clause.

The refund (in the case of a full refund) to the Buyer, entails the return of (i) the price paid for the Product (or the affected Products), (ii) the shipping costs and (iii) the Wallapop Protection fee.

b) In the event that, as a result of the dispute, it is decided that the refund of the Product is not applicable, the Seller will receive the money related to the price of the Product in its Wallapop wallet.

13.6.4. Cases in which the Wallapop Protection reimbursement does not apply

The Buyer shall not be entitled to request the refund included within the “Wallapop Protection” service if:

• The Buyer indicates, through the platform, that the Product received is correct.
• Buyer fails to communicate that the Product is not correct within 48 hours after delivery of the Product by the carrier.
• After opening a dispute, the Wallapop Support Team deems, taking into consideration the evidence provided, that the Product received is not damaged, that it matches the description and/or photographs provided by the Seller or that it does not fall within the assumptions covered by the Wallapop Return Policy included in the specific Shipping Service Conditions accessible here.

13.7.- Processing of personal data during shipment

In order to make deliveries of the Products, your personal data will be provided to third party postal service operators who will be in charge of such management and to the parties carrying out the corresponding transaction or contract, in accordance with the provisions of the regulations on the protection of personal data.

Your data may be shared and processed for fraud prevention or dispute management purposes.

14.- Wallapop Chatbot

14.1.- Functionality of the Chatbot

Wallapop offers its Users an automated messaging service, powered by artificial intelligence (hereinafter referred to as “Chatbot“), to assist them in resolving queries and to provide them with information about the operation of the platform, related products and services.

14.2.- Availability and access

Users may access the Chatbot through the Wallapop application or the web platform. Wallapop reserves the right to suspend or discontinue access to the Chatbot at any time and without prior notice.

 14.3.- Limitation of Liability

Wallapop shall not be liable for any errors, interruptions or failures in the operation of the Chatbot, including but not limited to technical, software or Internet connection errors. The operation of the Chatbot may be affected by a number of variables, including but not limited to the following:

• Technological limitations.
• Complexity of queries made by Users.
• Changes in Wallapop’s policies.

Wallapop strives to ensure the accuracy of the answers provided by the Chatbot. However, it does not guarantee the accuracy, completeness or suitability of the information provided. It is recommended that Users verify the information with additional sources. In situations that require it, the User will be redirected to the most suitable communication channel.

The answers provided through the Chatbot are solely and exclusively informative but not binding for Wallapop.

14.4.- User Responsibility

Users accept, acknowledge and undertake to use the Chatbot in a proper and respectful manner and in accordance with the law, morality and public order, as well as with these Terms and Conditions. In addition, they agree to provide accurate and truthful information when interacting with the Chatbot. Wallapop shall not be liable for any consequences arising from the provision of incorrect or inaccurate information by Users.

Users warrant that they will not engage in the following actions, listed but not limited to:

1. Use the Chatbot for purposes or effects that are unlawful, fraudulent, defamatory, illegal, contravene these Terms and Conditions or infringe the rights of Wallapop or third parties.
2. Use the Chatbot to generate content that expresses or promotes hatred, harassment or violence, exploits or harms children, encourages self-harm, presents illegal, sexual, political, harmful, false, misleading or deceptive information, misuses personal data, contains malware, unsolicited bulk content, ransomware, viruses or other software.
3. Use the Chatbot in any manner that could damage, disable, overburden, or impair the Service or the Chatbot itself.
4. Impersonate another User, entity or person.
5. Attempt to access or use other Users’ accounts, devices or computer systems without authorization.
6. Violate the intellectual property rights of others, including but not limited to copyrights, trademarks, patents or trade secrets.
7. Violate the privacy of other Users or collect personal information about them without their consent.

In any case, the User shall be liable for any damages of any nature that Wallapop may suffer as a result of a breach of any of the obligations under these Terms and Conditions or applicable law in connection with the use of the Chatbot.

Wallapop reserves the right to block the accounts of Users, temporarily or permanently, who misuse the Chatbot and contravene these Terms and Conditions.

14.5.- Privacy and Data Protection

By using the Chatbot, Users agree that Wallapop may collect and process certain personal data in accordance with our Privacy Policy. Wallapop implements appropriate security measures to protect information collected through the Chatbot against unauthorized access, disclosure, alteration or destruction.

14.6.- Modifications and Updates

Wallapop reserves the right to modify or update these Terms and Conditions at any time and without prior notice. Your continued use of the Chatbot following the posting of changes shall constitute your acceptance of such changes.

15.- Single point of contact for Digital Services Act

15.1.- Articles 11 and 12 of the Digital Services Act (“DSA”) require online platforms to designate a single point of contact to enable direct communication with users in the EU, the European Commission, EU Member States’ authorities, and the European Board for Digital Services regarding the application of the DSA. Users can obtain further information about this point of contact here.

16.- Nullity and ineffectiveness of the clauses

If any clause included in these Terms and Conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness shall only affect such provision or the part thereof that is null or ineffective, and these Terms and Conditions shall subsist in all other respects, and such provision shall be considered totally or partially as not included.

17.- Data protection

17.1.- The Privacy Policy describes the personal data of Users collected by Wallapop and the purposes for which Wallapop processes such data. The Privacy Policy and any of its parts are not considered contractual clauses and do not form part of these General Terms and Conditions.

18.- Force majeure

Wallapop shall not be held liable if the non-performance or delayed performance of one of its obligations is the result of force majeure. Force majeure shall be deemed to exist when an event beyond Wallapop’s control, which could not reasonably be foreseen and whose effects cannot be avoided, prevents Wallapop from fulfilling its obligations.

In the case of a temporary hindrance, the performance of the obligation shall be suspended, unless the delay justifies the termination of the contract.

In this respect, Wallapop shall not be held liable in the event of any circumstance or event beyond its control that prevents the performance of the contracted services under normal conditions, without Wallapop being liable for any compensation in such cases.

19.- Dispute resolution, applicable law and jurisdiction

19.1.- Consumer Users are informed that, in the event of any discrepancy or dispute with Wallapop when using the Platform or any Services contracted, they may contact Wallapop through this form. 

19.2.- In the event that the discrepancy or dispute persists or the User is not satisfied with the response offered by Wallapop, the User may resort to alternative means of dispute resolution such as, for example, the European Platform for Online Dispute Resolution (accessible through the following link) or any national dispute resolution body (you can access the list of consumer dispute resolution bodies of the European Commission by country at the following link).

In this regard, the User is informed that Wallapop is not a member of any alternative consumer dispute resolution entity, nor is it obliged by any rule or code of conduct to participate in a procedure before a specific entity. 

19.3.- In case of dispute or conflict of interpretation of these Terms and Conditions, as well as any question related to the services offered by Wallapop, such dispute shall be governed by Spanish law.

19.4- For the resolution of any disputes that may arise between Wallapop and the users, both parties agree to go to the following Courts and Tribunals, depending on the user’s status:

• In the case of Professional Users: the process identified in the Terms and Conditions for Professional Users must be followed and, if applicable, both parties will go to the Courts and Tribunals of the city of Barcelona (Spain), waiving other jurisdictions that may be competent.
• In the case of Consumer Users: the latter may bring their action before the courts corresponding to Wallapop’s domicile, or before the courts of the place where the User is domiciled.

19.5.-In case of conflict between Users of the Platform, they will have to resolve their disputes in accordance with the regulations in force in the Spanish state, without Wallapop taking part in such dispute in any case.

The name and the Wallapop™ logo are registered trademarks of Wallapop, S.L.

Copyright Wallapop, S.L. © 2013-2025 – All rights reserved.

Last revision: 31 December 2023

Terms and Conditions for Business Users

1.- Am I a business user on Wallapop?

According to the European Regulation (EU) 2019/1150 of the European Parliament and of the Council of 20 June 2019 on promoting fairness and transparency for business users of online intermediation services (hereinafter, “P2B Regulation”), if you are a business user on Wallapop you have a series of rights and obligations that you must know.

Before being informed of these rights and obligations, you must know what should be understood as a business user to determine if these Terms and Conditions for Business Users  (hereinafter, the “Conditions”) apply to you or not.

In this regard, we will help you with the following definition: according to the current regulation, a “business user” is considered to be any private individual acting within the framework of a commercial or professional activity or any legal entity (e.g. a company, foundation, or association) that offers goods or services to consumer users through our platform for purposes relating to their trade, business, craft, or profession (hereinafter, “Business User”).

2.- Definitions

According to the abovementioned P2B Regulation, there are several definitions that can be of your interest as a Business User in order to properly understand these Conditions.

Without limitation, the following definitions are highlighted:

– “Online intermediation services”: means services which constitute information society services; allow Business Users to offer goods or services to consumers, with a view to facilitating the initiation of direct transactions between those Business Users and consumers, irrespective of where those transactions are ultimately concluded; and are provided to Business Users on the basis of contractual relationships between the provider of those services and Business Users which offer goods or services to consumers.

– “Provider of online intermediation services”: means any natural or legal person which provides, or which offers to provide, online intermediation services to Business Users. In these Conditions, the Provider of online intermediation services is Wallapop.

– “Consumer”: means any natural person who is acting for purposes which are outside this person’s trade, business, craft or profession.

– “Ranking”: means the relative prominence given to the goods or services offered through online intermediation services (such as those provided by Wallapop), organised, or communicated by the Providers of online intermediation services, irrespective of the technological means used for such presentation, organisation or communication. This is the criteria used by Wallapop to post on its platform the user’s advertisements.

– “Mediation”: means a structured process whereby two or more parties to a dispute attempt by themselves, on a voluntary basis, to reach an agreement on the settlement of their dispute with the assistance of a mediator.

– “Durable medium”: means any instrument which enables Business Users to store information addressed personally to them in a way accessible for future reference and for a period of time adequate for the purposes of the information and allows the unchanged reproduction of the information stored.

3.- Applicable Conditions

These Conditions describe your rights and responsibilities regarding your use of our platform (the “Services”). If you are a Business User (as defined above), these Conditions govern your access to and use of our Services in addition to the Terms and Conditions of use and our Privacy Policy, applicable to all users.

P2B Regulation and these Conditions are applicable both to Wallapop and to you if you are a Business User. They are therefore legally binding.

These Conditions, the Terms and Conditions of use and the Privacy Policy, together form a binding contract between the Business User and Wallapop. If you use a specific service such as a payment or delivery service, its terms and conditions will also form part of the contract. The terms “we”, “our”, and “us” refer to Wallapop, S.L.

Please note that if you identify any contradiction between these Conditions and the Terms and Conditions of use, these Conditions shall take precedence.

4.- What do you have to take into account in the event that these Conditions are modified?

Wallapop shall notify Business Users in a durable medium of any proposed content modifications to these Conditions.

The proposed modifications shall not be implemented before the end of the notification period, which shall be reasonable and proportionate with respect to the nature and extent of the intended changes as well as the consequences for the Business User.

The notice period shall be at least fifteen (15) days from the date on which Wallapop communicates the proposed changes. Longer periods shall be provided where necessary to allow Business Users to make technical or commercial adjustments to comply with the modifications.

The Business User affected by such changes shall have the right to terminate the contract before the expiry of the notice period. Such termination shall be effective within fifteen (15) days from the receipt of the notice, unless a shorter period applies to the contract.

The Business User affected may waive the notice period, either in writing or by clear affirmative action, at any time after receipt of the notice.

During the notice period, the offer of new goods or services shall be deemed a clear affirmative action to waive the notice period, except in cases where the notice period is longer than fifteen (15) days.

The fifteen (15) day notice period shall not apply where Wallapop:

1. Is subject to a legal or regulatory obligation that requires it to modify the Conditions in a way that does not allow Wallapop to comply with the notice period.
2. Must exceptionally modify the Conditions in order to address an unforeseen and imminent danger related to the defence of online intermediary services, consumers or Business Users against fraud, malware, spam, data security breaches, other cybersecurity risks or similar risks.

Wallapop shall not impose retroactive modifications to the Conditions, except where it must comply with a legal or regulatory obligation or where retroactive modifications are beneficial to Business Users.

5.- Reasons why a decision to suspend or restrict Wallapop’s Service may be triggered

There are a number of circumstances which may lead to the restriction, suspension or termination of the Services of your Wallapop account as a Business User.

Your account Services may be suspended in the following cases:

1. For security reasons. We may suspend your account for security reasons, or due to reorganisation of IT resources and in order to improve their provision or configuration. In such cases, we will do our best to keep disruptions to a minimum.
2. If you do not comply with our rules of use. If you do not comply with the rules for the use of the Service regulated in clause 3 and/or the rules for the publication of advertisements regulated in clause 8 of the Terms and Conditions of use. In this case, Wallapop will contact you to inform you of this situation, unless one of the exceptions is applicable which exempts Wallapop from notifying this fact in accordance with the regulations, as will be explained below.
3. If one of your advertisements is reported by users or third parties as fraudulent or illegal. In such case, the advertisement will be disabled from the Wallapop platform and you will be notified. Wallapop will offer you the opportunity to clarify the facts and circumstances that led to the decision of disabling the advertisement, as mentioned above, insofar as the exceptions to the duty to notify the suspension or restriction do not apply.

The suspension or restriction of the Services of the Business User account implies that you will not be able to access the advertisements published on the Wallapop platform for the duration of the suspension or that you will not be able to access the advertisements that have been disabled. When you solve the issue after Wallapop has notified you of this suspension or restriction/disabling of the advertisement(s), you will be able to access your Business User account or the disabled advertisement(s) again and, if applicable, publish the advertisement(s) again.

In these cases of suspension, restriction, or disabling of advertisements, Wallapop will notify you beforehand or simultaneously about the action to be taken on your account or your advertisements. Specifically, Wallapop will send you a written communication indicating the reasons for the suspension or restriction of Services. The communication may be sent via the email address provided by you when registering as a Business User or by any other means that is considered to be a durable medium.

There are certain exceptions to the duty to notify the suspension/restriction of Services and the reasons why they were undertaken. Wallapop does not have to provide a statement of reasons where it is subject to a legal or regulatory obligation not to state the specific facts or circumstances or reference to the applicable reason(s), or where it can demonstrate that the Business User has repeatedly breached these Conditions or the Terms and Conditions of use.

The suspension or restriction of the Services or the removal of advertisements due to these reasons shall not give rise to any right to compensation or remuneration that you may claim from Wallapop.

In the event of temporary suspension, restriction or disabling, you may use the dispute resolution system set up by Wallapop for Business Users. This system has been set up to manage possible claims and discrepancies that may arise between Wallapop and you during the provision of the Services linked to your account. You can obtain more information about this system in clauses 9 and 10 of these Conditions.

In case of restriction or suspension, Wallapop gives the Business User the opportunity to clarify the facts and circumstances within the framework of the internal complaint handling procedure.

When the restriction or suspension is revoked by Wallapop, it shall without undue delay reinstate the Business User, including with regard to access to personal or other data that was generated by their use of the Services before the restriction or suspension took effect.

6.- Reasons why a decision to terminate Wallapop’s Service may be triggered

We inform you that in certain cases Wallapop may proceed to the termination of the Service contract linked to your Business User account.

The following are causes for termination of the provision of Services linked to your account:

1. Failure to pay for the Services contracted as a Business User.
2. Repeated non-compliance of the rules for the use of the Service regulated in the Terms and Conditions of use.
3. Unilateral termination by the Business User, at any time and without giving any reason whatsoever, notwithstanding that the parties may agree on other terms.

In the event of early termination of the Services linked to the Business User’s account due to a manifest infringement by Wallapop, you may be entitled to a refund of the proportional part already paid for such Services in advance.

The early termination of the Services does not extinguish or modify the rights and obligations of the Business Users or Wallapop arising prior to the early termination of the Services. In other words, invoices issued or to be issued for Services provided by Wallapop up to the effective date of termination shall be deemed due and payable and shall be passed on to the Business User, if applicable.

If Wallapop terminates all of the Business User’s Services, it shall provide the Business User, at least thirty (30) days before the termination takes effect, with a statement of the reasons justifying the decision on a durable medium.

This period shall not apply when Wallapop (neither the written statement):

1. Is subject to a legal or regulatory obligation that requires it to terminate or restrict the provision of all Services to a Business User in a way that does not allow it to respect such notice period.
2. Exercises its right of termination for an overriding reason under applicable regulations.
3. Can prove that the Business User concerned has repeatedly breached these Conditions and/or the Terms and Conditions of use, resulting in the termination or restriction of the Services.

7.- What are the consequences of the termination of Wallapop’s Services?

In the event of termination of the Services, as a Business User you have a migration period of thirty (30) additional calendar days from the end of the contracted period of Services. Or, in the event of non-compliance, you shall have the aforementioned thirty (30) day period, which shall commence with the notification announcing the termination.

During this period of time, you may download the information and content generated on the Wallapop platform. After this period of time, Wallapop will comply with the processing and retention periods regulated in the Privacy Policy

If the reason for termination of the Services is because you have breached the Terms and Conditions of use as a Business User, you will have ten (10) days to justify your action before terminating the Services. If, after a review, Wallapop considers that you have not acted against the Terms and Conditions of use, these Conditions and/or the Privacy Policy of Wallapop, we will reinstate access to your business account and the contents of your account.

During the time periods provided for in this section, you can use the available dispute resolution and complaints system. More information about this complaints system can be found in clauses 9 and 10.

In the event of termination, Wallapop offers the Business User the opportunity to clarify the facts and circumstances within the framework of the internal complaint handling procedure.

When the termination is revoked by Wallapop, it shall without undue delay reinstate the Business User, including with regard to access to personal or other data, or both, that was generated by his or her use of the Services before the restriction or suspension took effect.

8.- What are the criteria for classifying advertisements?

The ranking and visibility of advertisements on Wallapop is carried out based on different criteria such as:

• The date of publication, in chronological order.
• The use of filtering tools offered by our platform, which allows users to select search criteria.
• The existence of paid subscriptions and featured ads.

The criteria that have the greatest impact on the ranking of advertisements and their visibility are paid subscriptions and featured advertisements, which are also paid. The characteristics of subscriptions and featured advertisements are described in the descriptions of such Services located in the help center on the Wallapop website. It should be clear that the criteria that influence the visibility of advertisements the most are those services where the user pays for a special publication service.

Wallapop will maintain and periodically update the variations that may occur in the criteria for the classification of advertisements on its platform.

9.- Find out about our complaints and mediation system

We have set up a free internal complaints handling system to ensure that as a Business User you have a channel through which you can send us complaints. It is everyone’s responsibility to ensure that this channel is useful and can resolve complaints within a reasonable period of time.

As a Business User, you will be able to file a complaint in these cases:

1. When you consider that we have not complied with any of our obligations in accordance with the P2B Regulation.
2. When technological problems occur that are directly related to the provision of Services and affect you.
3. When it is based on specific measures or conduct of Wallapop that are directly linked to the provision of Services and affect you.

Once we receive a complaint, we will analyse it with the utmost diligence. In doing so, we will take into account the relevance of the problem raised and the specific circumstances of each case. We will provide you with a reasoned response on the outcome of the procedure in an understandable and individualised written notification.

Please note that during the resolution of the complaint, we may maintain the decision to suspend, restrict or terminate the Service early and, after the complaint has been resolved, measures may be taken to reverse the situation if necessary. We also inform you that as a Business User you may at any time initiate a legal complaint if you deem it appropriate, whether or not the internal complaint procedure has been resolved.

In order to improve the processes, we undertake to verify, at least annually, the correct functioning of this system and, if necessary, make the appropriate changes to improve its effectiveness. If any changes are made to its operation, we will inform you about the amendment of these Conditions.

To file a complaint, you should contact us through this form.

Once the complaint has been received, it will be dealt with internally. Each complaint will be reviewed by a group of Wallapop professionals who will be in charge of resolving it. These professionals will have sufficient knowledge of customer service and of Wallapop’s business model, as well as sufficient legal knowledge to be able to deal with complaints objectively and in accordance with the law.

However, remember that you still have the Wallapop customer service system at your disposal for all issues that may not be as complex or do not involve a claim as such. Evaluate what your situation is and which is the ideal channel for an optimal solution to your problem.

On behalf of Wallapop we will inform you periodically about the use of this system by publishing information about the use that users make of the complaints system. In particular, we will annually verify the information on the functioning and effectiveness of the complaint system and, where significant modifications are necessary, update this information.

This information will specify:

• The total number of complaints submitted.
• The main types of complaints.
• The average time required to process them.
• The aggregated information in relation to the outcome of complaints.

The updated data for 2023 is shown below:

• We have received 9758 cases.
• Primary reason for contact:
  • Account access: 23%.
  • Shipping problem: 10%.
  • Refund times: 8%.
• 100% of queries have been resolved within 82 hours.
• Satisfaction rate: 64%.

10.- Can I as a Business User use alternative mediation systems?

If, despite submitting a complaint and once it has been resolved, you still consider that we have not resolved the dispute, you can access mediation systems to try to resolve the dispute out of court.

In accordance with the above, Wallapop will provide two dispute resolution mediators whose actions will meet the following requirements:

• They shall be impartial and independent
• Their mediation services shall be affordable for Wallapop Business Users.
• May provide mediation services in the language of the Conditions governing the contractual relationship,
• They shall be easily accessible either physically at the establishment or residence of the Business User or remotely using communication technologies.
• They shall be able to provide their mediation services without undue delay.
• They shall have sufficient knowledge to be able to contribute effectively to the resolution of disputes.

Accordingly, Wallapop provides access to the following dispute resolution mediators:

• Institución de Mediación B2B de Confianza Online, linked to: https://www.mediaciononlineb2b.es/
• Conflict Management Advisers Mediación B2B

In addition to the above, other mediation entities of recognised prestige may be appointed.

Please note that Wallapop will bear a reasonable part of the costs of mediation in each individual case, but the rest of the costs shall be charged to the Business User who has requested mediation.

Finally, we would like to inform you that going to mediation does not remove your right to take legal action, which we can also take. In other words, mediation is an option, not an obligation, and at no time will it limit the rights of either party to effective judicial protection.

11.- How do we process personal data at Wallapop?

Our Privacy Policy gives a detailed explanation of how personal data is processed at Wallapop.