Specific Terms and Conditions for Wallapop’s Shipping Service

Last revised: November 6, 2026

These Specific Terms and Conditions for Wallapop’s Shipping Service govern, in addition to the General Terms and Conditions, the terms applicable to the use of Wallapop’s shipping service. By using Wallapop’s shipping service, the User expressly accepts these Specific Terms and Conditions for Wallapop’s Shipping Service as well as the terms and conditions of the shipping providers, which are available on their websites:

Any term used in uppercase in these Conditions has the definition specified in the Terms and Conditions.

1. Shipping Areas

Domestic ES-ES: All of Spain, except Ceuta and Melilla. In the Canary Islands, only local shipments from one island to another are made. The app does not accept ZIP codes from excluded areas for shipping.
Domestic IT-IT: All of Italy, except the areas of San Marino, Vatican City, Campione d’Italia, Livigno and Trepalle.
Domestic PT-PT: All of Portugal. International
ES-IT, IT-ES: Shipments between Spain and Italy, subject to the same territorial exclusions as above.
International PT-ES, ES-PT: Shipments between Portugal and Spain. The islands of Madeira and the Azores (PT), as well as the Canary Islands, Ceuta, and Melilla (ES), are excluded.

2. Cost of Service

The Buyer is responsible for paying the shipping cost, which depends on the weight of the Product and the selected shipping method, along with the cost of Wallapop Protection, which depends on the Product’s price. The total cost of the service can be viewed on the payment summary screen, always before confirming the purchase.

If the Seller chooses the door-to-door pickup service, the Seller is responsible for paying for this pickup service, and the Buyer will still pay the shipping and handling costs mentioned above. The cost of pickup by the Seller will be itemized before accepting an offer and will be deducted from the Product price when payment is made to the Seller.

3. Procedures for Shipping Providers

For all contracted shipping services, Users must follow the instructions, processes, and shipping deadlines established by the shipping carriers, which will be detailed in the purchase process. In any case, we summarize below the shipping options available for each carrier:

3.1. Domestic Shipments

Spain (ES-ES)

Correos: The Seller must drop off the package at the designated Correos office. The Buyer may choose to pick up the package at a Correos office or have it delivered to their home.
SEUR: Pickup and home delivery. The Seller may only select the option to have the package picked up from their home by SEUR if the Buyer has selected the home delivery option.
InPost: The Seller must drop off the package at the designated convenience point. The Buyer, for their part, can pick up the package at the designated convenience point or at the selected locker. In certain locations, the option to both drop off and pick up at the same locker may also be available. With this option, the Seller must drop off the package at the specifically designated locker, and the Buyer must pick it up at that same location.

Italy (IT-IT)

Poste Italiane: The Seller can choose between curbside pickup and dropping off the package at the designated convenience point. The Buyer can choose between in-office pickup and home delivery.
InPost: The Seller can drop off the package at the designated convenience point or at the specified pickup location. The Buyer can pick up the package at the designated convenience point or at the chosen pickup location.

Portugal (PT-PT)

CTT: The Seller must drop off the package at a post office or at the designated convenience point. The Buyer can choose to receive the package at a post office or at a convenience point.
InPost: The Seller must drop off the package at the designated convenience location. The Buyer may pick up the package at the convenience location or at the selected pickup counter.

3.2. International Shipments

Spain – Italy (ES-IT)

Seur and BRT: Operated by Seur in Spain and BRT in Italy (DPD Group). The Seller in Spain may choose between having the package picked up at their home or dropping it off at the designated convenience location. The Buyer may choose between picking up the package at the designated convenience location or having it delivered to their home.
InPost: The Seller must drop off the package at the designated convenience point. The Buyer, in turn, can pick up the package at the convenience point or at the selected locker.

Italy – Spain (IT-ES)

BRT: Operated by Seur in Spain and BRT in Italy (DPD Group). The Seller must drop off the package at the designated convenience point. The Buyer can choose between home delivery or pickup at the designated Seur location.
InPost: The Seller must drop off the package at the designated convenience location or locker. The Buyer may pick up the package at the convenience location or at the selected locker.

Portugal – Spain (PT-ES)

CTT: The Seller must drop off the package at the designated convenience point. The Buyer may choose between home delivery or picking up the package at the selected convenience point.
InPost: The Seller must drop off the package at the designated convenience point. The Buyer may pick up the package at the convenience point or at the selected locker.

Spain – Portugal (ES-PT)

Seur: The carrier responsible for operations in Spain is Seur, and the carrier responsible for operations in Portugal is DPD PT (DPD Group). The Seller must drop off the package at a designated convenience point. The Buyer can choose between delivery to a convenience point and home delivery.
InPost: The Seller must drop off the package at the designated convenience point. The Buyer may pick up the package at the convenience point or at the selected pickup locker.

4. Prohibited Items

Users agree not to use the shipping service to transport items whose posting is prohibited in accordance with our Prohibited Listings Policy or whose circulation is illegal, dangerous, or restricted by transportation providers or by applicable regulations, such as, Law 43/2010, of December 30, on the universal postal service, user rights, and the postal market, and its implementing regulations in effect at any given time.

In particular, the shipment of the following Products is strictly prohibited:

Hazardous substances and goods: Explosives, flammable materials, radioactive substances, infectious materials, and any hazardous waste as defined by current regulations.
Restricted items and weapons: Weapons of any kind, narcotics, psychotropic substances, and medications.
Money and securities: Undeclared coins, banknotes, traveler’s checks, and other bearer securities.
Illegal contents: Items that constitute a crime, violate fundamental rights, or are prohibited by international conventions and national laws.
Living creatures and operational safety: Live animals and packages whose packaging or contents pose a risk to postal personnel or may damage other shipments.

Users, and in particular Sellers, are responsible for ensuring that the shipped Product complies with the aforementioned content restrictions. The shipment of any prohibited item shall be the sole responsibility of the Users, who shall bear the legal consequences, penalties, or damages that may arise from their non-compliance, and shall hold Wallapop harmless from any claims by third parties, transportation providers, or competent authorities.

5. Permitted Dimensions and Weights

The table below shows the maximum dimensions and weights allowed for Sellers and Buyers for each service provided by shipping carriers, based on the country of origin and destination, the carrier, and the service:

6. Maximum and Minimum Value of Permitted Products

The maximum permitted value of Products purchased through Wallapop’s shipping service is €2,500. Therefore, it is not possible to complete the transaction through this service if the Product’s price exceeds this amount.

The minimum allowed amount is €1; offers for amounts lower than this cannot be accepted.

7. Packaging of Products

The Seller is responsible for ensuring that the Products are packaged correctly and in accordance with the Guidelines for Proper Packaging.

8. Compliance with the Specific Terms and Conditions of the Shipping Service

Users, and in particular Sellers, are responsible for ensuring that shipments are made in strict compliance with the terms and requirements set forth in these Specific Shipping Service Terms, as well as those established by the carriers and by Wallapop. These include shipping processes (region, shipping times, shipping method, assigned drop-off and pickup locations, etc.), rules regarding prohibited Products, permitted dimensions and weights, the maximum value of permitted Products, and Product packaging. Any breach of these conditions will be the User’s sole responsibility and will, in all cases, result in the automatic loss of Wallapop Protection and the User’s responsibility for the return shipping costs of the Product, if applicable.

Furthermore, Wallapop reserves the right to take measures and pursue appropriate actions to claim from the User damages and additional costs arising from any fraudulent use of the shipping service on the User’s part, as well as to take appropriate legal action and suspend the User’s account.

9. Delivery Times

The following details the approximate transit times from the moment the carrier receives the Product until its delivery to the Buyer:

Domestic (ES-ES): 3 business days, with the exception of the bulky item shipping service, for which transit time may vary depending on the delivery date selected by the Buyer.
Domestic (IT-IT): 5 business days
Domestic (PT-PT): 2–3 business days
International (ES-IT): 5–6 business days
International (ES-PT): 4 business days
International (IT-ES): 5–6 business days
International (PT-ES): 3–4 business days

10. Seller and Buyer

For more information on how to complete the buying and selling process through Wallapop’s shipping service, click here.

11. Shipment Tracking

Once the service is requested, Wallapop will provide a tracking code to both the Seller and the Buyer so they can track the shipment and ensure the package can be located at all times.

Both the Seller and the Buyer can track the shipment’s progress on the Platform or on the logistics providers’ websites.

12. Pickup Location

At the time of purchase, the Buyer may select the pickup location where they wish to receive the package.

In exceptional cases, if the pickup location selected by the Buyer is unavailable (for example, due to temporary closure, holidays, lack of capacity, or other operational issues), the shipping provider may redirect the shipment to an alternative nearby location. This situation will not result in an automatic refund of shipping costs, unless the package cannot be picked up for reasons directly attributable to the shipping provider.

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