Specific terms and conditions of the Wallapop shipping service

Last review: 24 July 2026

These Specific Terms and Conditions for the Wallapop Shipping Service regulate, in addition to the Terms and Conditions, the conditions applicable to the use of the Wallapop Shipping Service. By using the Wallapop Shipping Service, the User expressly accepts these terms and conditions as well as the carriers’ terms and conditions, accessible on their websites.

Any term used in capital letters in these terms and conditions has the definition specified in the Terms and Conditions.

Shipping areas

National ES-ES: All of Spain, except Ceuta and Melilla. In the Canary Islands, only local shipments from one island to another are made. The application does not accept postal codes from excluded areas for shipping.
National IT-IT: All of Italy, except the areas of San Marino, Vatican City, Campione d’Italia, Livigno, and Trepalle.
National PT-PT: All of Portugal.
International ES-IT, IT-ES: Shipments between Spain and Italy using the same previous territorial exclusions.
International PT-ES, ES-PT: Shipments between Portugal and Spain. The islands of Madeira and Azores (PT), as well as the Canary Islands, Ceuta, and Melilla (ES) are excluded.

Cost of service

The Buyer must pay the cost of shipping, which depends on the weight of the product and the type of shipping selected, along with the cost of Wallapop protection, which depends on the amount of the product. The total amount of the service can be checked in the payment summary screen, always before confirming the transaction.

In case the Seller chooses home pickup service, it will be the Seller who has to pay for this pickup service and the Buyer will continue to pay the shipping and handling cost mentioned above. The cost of pickup by the Seller will be detailed prior to acceptance of the offer and will be deducted from the amount of the product when payment is made to the Seller.

Operations by Transport Providers

For all contracted shipping services, Users must follow the instructions, processes, and shipping deadlines established by the transport providers, which will be indicated in detail during the buying and selling flow. In any case, the shipping methods available for each provider are summarized below:

3.1. National Shipments

Spain (ES-ES)

Correos: The Seller must drop off the package at the designated Correos post office. For their part, the Buyer can choose between picking up the package at the post office or home delivery.
Seur: Home pickup and delivery. The Seller can only select the home pickup option with Seur if the Buyer has selected home delivery.
Method: Exclusive shipping service for heavy/large packages with home pickup and delivery.
InPost: The Seller must drop off the package at the designated drop-off point (Punto Pack). For their part, the Buyer can pick up the package at the drop-off point or at the chosen Locker. In certain locations, delivery and pickup at the same Locker may also be available. In this option, the Seller must drop off the package at the expressly indicated Locker and the Buyer must pick it up at that same location.

Italy (IT-IT)

Poste Italiane: The Seller can choose between home pickup and dropping off the package at the designated drop-off point. The Buyer can choose between picking up at the post office and home delivery.
InPost: The Seller can drop off the package at the drop-off point or at the indicated Locker. For their part, the Buyer can pick up the package at the drop-off point or at the chosen Locker.

Portugal (PT-PT)

CTT: The Seller must drop off the package at a designated post office or drop-off point. The Buyer can choose between receiving the package at a post office or at a drop-off point.
InPost: The Seller must drop off the package at the designated drop-off point. For their part, the Buyer can pick up the package at the drop-off point or at the chosen Locker.

3.2. International Shipments

Spain – Italy (ES-IT)

Seur & BRT: Operated by Seur in Spain and BRT in Italy (DPD Group). The Seller in Spain can choose between home package pickup or dropping off the package at the designated drop-off point. The Buyer can choose between pickup at the designated drop-off point or home delivery.
InPost: The Seller must drop off the package at the designated drop-off point. For their part, the Buyer can pick up the package at the drop-off point or at the chosen Locker.

Italy – Spain (IT-ES)

BRT: Operated by Seur in Spain and BRT in Italy (DPD Group). The Seller must drop off the package at the designated drop-off point. The Buyer can choose between home delivery or pickup at the designated Seur point.
InPost: The Seller must drop off the package at the indicated drop-off point or Locker. For their part, the Buyer can pick up the package at the drop-off point or at the chosen Locker.

Portugal – Spain (PT-ES)

CTT: The Seller must drop off the package at the designated drop-off point. The Buyer can choose between home delivery or picking it up at the chosen drop-off point.
InPost: The Seller must drop off the package at the designated drop-off point. For their part, the Buyer can pick up the package at the drop-off point or at the chosen Locker.

Spain – Portugal (ES-PT)

Seur: The carrier responsible for operations in Spain is Seur and the carrier responsible in Portugal is DPD PT (DPD Group). The Seller must drop off the package at a designated drop-off point. The Buyer can choose between delivery at a drop-off point and home delivery.
InPost: The Seller must drop off the package at the designated drop-off point. For their part, the Buyer can pick up the package at the drop-off point or at the chosen Locker.

Prohibited Products

Users agree not to use the shipping service to transport items whose publication is prohibited by our Prohibited Ads Policy or circulation is illegal, dangerous, or restricted by carriers or current regulations—such as Law 43/2010 of December 30th on the universal postal service, user rights, and the postal market, including its implementing regulations as updated.

Specifically, the shipment of the following products is strictly prohibited:

Dangerous substances and goods: Explosives, inflammables, radioactive substances, infectious materials, and any hazardous waste according to current regulations.
Restricted items and weapons: Weapons of any kind, narcotics, psychotropic substances, and prescription medications.
Money and valuables: Coins, banknotes, traveler’s checks, and other undeclared bearer securities.
Illicit content: Objects that constitute a crime, violate fundamental rights, or are prohibited by international conventions and national laws.
Living beings and operational safety: Living animals and packages whose packaging or content poses a risk to postal personnel or may damage other shipments.

Users, and particularly Sellers, are responsible for ensuring that the shipped Product complies with the aforementioned content restrictions. The shipment of any prohibited item shall be the sole responsibility of the Users, who will assume all legal consequences, sanctions, or damages resulting from their non-compliance, holding Wallapop harmless against any claims from third parties, carriers, or competent authorities.

5. Allowed dimensions and weights

Below is a table showing the services available to the Seller and Buyer per carrier, as well as the maximum dimensions and weights permitted for each service, based on the country of origin and destination, the provider, and the specific service:

Permitted value of items

The maximum value of the Products allowed for purchases performed through the Wallapop Shipping Service is 2,500€. Therefore, it is not possible to carry out the transaction through this service if the price exceeds this amount.

The minimum amount allowed is 1€, no bidding for a lower amount can be accepted.

Packaging

The Seller is solely responsible for complying with the Proper Packaging Instructions. Any damage sustained by a Product that does not meet these instructions will result in the Seller forfeiting any right to compensation for the breakage or damage caused to the Product.

Compliance with the Specific Conditions of the Shipping Service

Users and, in particular, Sellers are responsible for ensuring that shipments are carried out in strict compliance with the terms and requirements set forth in these Specific Conditions of the Shipping Service, as well as those specified by carriers and Wallapop. These include shipping processes (zone, shipping deadlines, shipping method, assigned drop-off and pickup points…), rules on prohibited items, permitted dimensions and weights, the maximum allowed product value, and product packaging. Any failure to comply with these conditions will be the sole responsibility of the User, resulting in all cases in the automatic loss of Wallapop Protection coverage and coverage for the return shipping costs of the product to the User, where applicable.

Furthermore, Wallapop reserves the right to take measures and pursue appropriate legal actions to claim damages and extra costs resulting from any fraudulent use of the shipping service on the User’s part, as well as the appropriate legal remedies and the suspension of the User’s account.

Delivery times

Below are the approximate transit times from the time the product is received by the courier until the product is delivered to the Buyer:

National (ES-ES): 3 business days except for bulky shipment service where transit time may vary depending on the Buyer’s choice of delivery date.
Domestic (IT-IT): 5 business days
Domestic (PT-PT): 2-3 working days
International (ES-IT): 5-6 working days
International (ES-PT): 4 working days
International (IT-ES): 5-6 working days
International (PT-ES): 3-4 working days

Seller and Buyer

For more information about buying and selling through Wallapop Shipping, click here.

Returns policy

In general, products purchased on Wallapop cannot be returned or refunded, except in cases where this has been agreed between the Seller and the Buyer or where Wallapop decides to do so. In general, the right of withdrawal does not apply to transactions made through Wallapop, except in cases where it is specified or expressly recognized by law, in which case this right must be asserted directly by the Buyer against the Seller, without Wallapop being liable in any case in the event of default on the part of the Seller.

Wallapop may refund the relevant amount provided that the dispute has been evaluated by Wallapop. For this purpose, you must keep the original packaging in order to file any dispute.

The following cases are excluded from our return policy:

Voluntary return. That is, when the product received matches the information detailed in the listing (taking into account the title, description, pictures, and what was agreed upon between Seller and Buyer) but you do not wish to keep it.

Prohibited products in Wallapop or products not allowed by the carrier responsible for shipping.
Products whose content or performance we cannot verify. Remember that Wallapop is a second-hand product sales application and it is difficult to verify the content or condition of some products. This includes, but is not limited to, unsealed products containing liquids or products whose performance may be compromised due to the useful life of the product itself.
Products advertised as defective or specifically advertised as spare parts.
Differences in color between the product received and that shown in the advertisement, provided that such color is not evident in the pictures or product description.
Products that have stains, dirt, obvious signs of use verifiable in the pictures or product description, or that give off unpleasant odors.
Discrepancies in clothing and footwear sizes, when the size of the product received matches the size described in the ad.
Products in good and working condition, even if the product box is damaged.
Products handled by the Buyer once received. This includes actions such as repair, washing, tampering with internal components, etc….
Ads whose photographs posted by the Seller do not correspond to the advertised product This includes images that do not show or relate to the product.
Products that are not original or whose authenticity cannot be proven, as long as it can be shown that the Buyer is aware of the non-authenticity before making payment to Wallapop.

Keeping in mind the previous return policy, a dispute between Seller and Buyer can be initiated through our Platform. Check here for details of the procedure.

The Buyer has 48 hours from the time the package is updated as “Delivered” in the application to open a dispute or contact Wallapop by providing the necessary evidence for handling a dispute. In the event that Wallapop requests additional information, a new 48-hour period will be established from the time Wallapop requests the User to submit the additional evidence requested by Wallapop, which may not be extended if the User fails to respond.

Once the return is accepted, Wallapop will provide the Buyer with a shipping code to take the package to the drop-off point specified by the indicated transport provider and returned to the Seller. From that point, the Buyer has a period of 10 calendar days to make the return. If the Buyer does not return the product after this period, the money will be released to the Seller. Once the Seller receives the returned product, the refund will be processed according to the payment method used.

If the return option is not enabled, once the User has contacted Wallapop and the dispute has been accepted, the relevant money will be refunded.

Dispute policy

In case of non-receipt of a product due to possible loss or theft, the User must contact Wallapop. The maximum dispute period is 1 month from receipt of the package. Once the dispute is opened, Wallapop will initiate the necessary procedures with the carrier to determine what happened and compensate both the Buyer and the Seller, if necessary. Resolution of the problem may take up to 29 days.

In the event that a package has arrived broken due to a shipping accident, the User has 48 hours from the time the package is updated as “Delivered” to file a dispute with Wallapop.

In the event of a breakage in transit, Wallapop will determine whether the breakage was caused by the carrier or by poor packaging of the product. The Buyer must provide the necessary evidence in order to assess each situation. In the event that it is determined that the breakage was caused by the carrier (provided that the packaging is adequate by the Seller), a corresponding dispute will be opened, which may take up to 29 days to resolve.

In the event that a product cannot be delivered to either the consignee or the shipper, the User has 90 calendar days from the day the first delivery attempt was made to file the relevant dispute through our contact channels.

If the order is subjected to customs processing due to User’s misuse of the application, User should contact the courier directly to resolve the case.

In the event that no misuse has been committed and the shipment is subjected to customs processing, there is a 60-day period for customs to release the shipment. After this period, if the package has not been delivered, we will proceed to compensate both Users involved in the transaction.

Shipment tracking

Once the service is requested, the Platform will provide the Seller and Buyer with a shipping code to track the shipment and ensure that the package can be traced at all times.

Both Seller and Buyer will be able to trackwh the progress of the shipment on the platform or on the logistics service provider’s website.

Pick-up point

When making a purchase, the Buyer can select the pick-up point where they want to receive the package.

In exceptional cases, if the collection point selected by the Buyer is not available (for example, due to temporary closure, holidays, lack of capacity, or other operational issues), the logistics provider may redirect the shipment to a nearby alternative point. This situation will not result in an automatic refund of shipping costs, unless the package cannot be collected due to reasons directly attributable to the logistics provider.

The name and the Wallapop™ logo are registered trademarks of Wallapop, S.L.U.