Specific terms and conditions of the Wallapop shipping service

Last review: 30 September 2025

These Specific Terms and Conditions for the Wallapop Shipping Service regulate, in addition to the Terms and Conditions, the conditions applicable to the use of the Wallapop Shipping Service. By using the Wallapop Shipping Service, the User expressly accepts these terms and conditions.

Any term used in capital letters in these terms and conditions has the definition specified in the Terms and Conditions.

1. Shipping areas

National SP-SP

Shipments are made from/to all of Spain, with the exception of Ceuta, Melilla and the Canary Islands.

The application does not accept the zip codes of the excluded zones for shipping.

National IT-IT

Deliveries are made from/to all of Italy, with the exception of the areas of San Marino, the Vatican, Campione d’Italia, Livigno, and Trepalle.

International SP-IT

Deliveries can be made from Spain, with the exception of Ceuta, Melilla, and the Canary Islands, to Italy, with the exception of the islands of Sicily and Sardinia and the areas of San Marino, the Vatican, Campione d’Italia, Livigno, and Trepalle.

International IT-SP

Deliveries can be made from Italy (except the areas of San Marino, the Vatican, Campione d’Italia, Livigno, and Trepalle) to Spain (except Ceuta, Melilla, and the Canary Islands).

National PT-PT

Deliveries can be made to/from all of Portugal (mainland and islands of Madeira and Azores).

International PT-SP

Deliveries can be made from Portugal (except Madeira and Azores Islands) to Spain (except Balearic Islands, Canary Islands, Ceuta and Melilla).

International SP-PT

Deliveries can be made from Spain (except Canary Islands, Ceuta and Melilla) to Portugal (except Madeira and Azores Islands).

2. Cost of service

The Buyer must pay the cost of shipping, which depends on the weight of the product and the type of shipping selected, and the cost of Wallapop insurance protection, which depends on the amount of the product. The total amount of the service can be checked in the payment summary screen, always before submitting the bid.

The User will benefit from the shipping prices that Wallapop has agreed upon with transportation service providers.

In case the Seller chooses home pickup service, it will be the Seller who has to pay for this pickup service and the Buyer will continue to pay the shipping and handling cost mentioned above. The cost of pickup by the Seller will be detailed prior to acceptance of the offer and will be deducted from the amount of the product when payment is made to the Seller.

3. Shipping and service providers

For all contracted services, shipping procedures established by the carrier will be followed, as outlined below:

National SP-SP

1. Correos

The Seller deposits the package at a selected post office. Wallapop offers the Seller 5 calendar days to deposit the package at a post office.

The Buyer can choose between two options:

Office delivery: the Buyer receives the parcel at the selected office.
Home delivery: the courier delivers the package to the home/address chosen by the Buyer.

2. Seur

Home pickup and delivery: the courier picks up the package on the agreed date at the address provided by the Seller and delivers the package to the address chosen by the Buyer.

The Seller will only be able to select the option to pick up the package at the home address with Seur if the Buyer has selected the home delivery option. If the Buyer selects the option to pick up the parcel at a post office, the Seller may only deposit the parcel at the selected post office.

3. Method

Bulky goods delivery service is available through the company Method.

Home pickup and delivery: the courier picks up the parcel on the agreed date at the address provided by the Seller and delivers it to the address chosen by the Buyer.

4. InPost

Wallapop offers the Seller 5 calendar days to deposit the package.

The Seller can choose between two options:

InPost locker: the seller deposits the package in an InPost locker.
InPost Point: the seller deposits the package at an InPost point.

The Buyer can choose between two options:

InPost locker: the buyer receives the package at the chosen InPost locker.
InPost Point: the buyer receives the package at the chosen InPost point.

International SP-IT

1. Seur

The carrier responsible for operations in Spain is Seur and the carrier responsible for operations in Italy is BRT S.p.A. (BRT). Both carriers are part of the international DPD group.

The Seller in Spain can choose between two options:

Home pickup: The carrier picks up the package at the home/address chosen by the Seller.
Seur point: The Seller deposits the parcel at a chosen Seur point. Wallapop offers the Seller 5 calendar days to deposit the package.

The Buyer can choose between two options:

Store delivery: the Buyer receives the parcel at the chosen store.
Home delivery: the courier delivers the package to the home/address chosen by the Buyer.

National IT-IT

1. Poste Italiane

The Seller in IT can choose between two options:

Home pickup: The courier picks up the package at the Seller’s home/address.
Post Office: The Seller deposits the package at a Poste Italiane office of the Seller’s choice. Wallapop offers the Seller 5 calendar days to deposit the package at the office.

The Buyer can choose between two options:

Office delivery: the Buyer receives the package at the selected post office.
Home delivery: the courier delivers the parcel to the Buyer’s selected home/address.

2. InPost

Wallapop offers the Seller 5 calendar days to deposit the package.

The Seller can choose between two options:

InPost locker: the Seller deposits the parcel at an InPost locker.
InPost point: the Seller deposits the parcel at an InPost point.

The Buyer can choose between two options:

InPost box office: the Buyer receives the parcel at the chosen InPost box office.
InPost point: the Buyer receives the parcel at the chosen InPost point.

International IT-SP

1. BRT

The carrier responsible for operations in Italy is BRT and the carrier responsible for operations in Spain is Seur. Both carriers are part of the international DPD group.

The Seller deposits the package at a chosen collection point. Wallapop offers the Seller 5 calendar days to deposit the package.

The Buyer can choose between two options:

Delivery at a convenience point: the Buyer receives the parcel at the chosen Seur point.
Home delivery: the courier delivers the parcel to the home/address chosen by the Buyer.

National PT-PT

1. CTT

The Seller deposits the parcel at a post office or convenience store of the Seller’s choice. Wallapop offers the Seller 5 calendar days to deposit the parcel.

The Buyer can choose between two options:

Post office or convenience store delivery: the Buyer receives the package at the post office or convenience store of choice.
Home delivery: the courier delivers the package to the home/address chosen by the Buyer.

2. InPost

The Seller can choose between two options:

InPost locker: the seller deposits the package in an InPost locker.
InPost Point: the seller deposits the package at an InPost point.

The Buyer can choose between two options:

InPost locker: the buyer receives the package at the chosen InPost locker.
InPost Point: the buyer receives the package at the chosen InPost point.

International PT-SP

1. CTT

The Seller deposits the package at a selected post office or convenience point. Wallapop offers the Seller 5 calendar days to deposit the parcel.

The carrier delivers the parcel to the home/address chosen by the Buyer.

2. InPost

The Seller can choose between two options:

InPost locker: the seller deposits the package in an InPost locker.
InPost Point: the seller deposits the package at an InPost point.

The Buyer can choose between two options:

InPost locker: the buyer receives the package at the chosen InPost locker.
InPost Point: the buyer receives the package at the chosen InPost point.

International SP-PT

1. Seur

The courier responsible for the operation in Spain is Seur and the one responsible for the operation in Portugal is DPD PT. Both couriers are part of the international DPD group.

The Seller deposits the parcel at a chosen collection point. Wallapop offers the Seller 5 calendar days to deposit the parcel.

The Buyer can choose between two options:

Delivery at the convenience point: the Buyer receives the parcel at the chosen PT DPD point.
Home delivery: the courier delivers the parcel to the home/address chosen by the Buyer.

2. InPost

The Seller can choose between two options:

InPost locker: the seller deposits the package in an InPost locker.
InPost Point: the seller deposits the package at an InPost point.

The Buyer can choose between two options:

InPost locker: the buyer receives the package at the chosen InPost locker.
InPost Point: the buyer receives the package at the chosen InPost point.

4. Allowed dimensions and weights

Below is a table with the allowed Seller and Buyer services, dimensions, and maximum allowed weights for each service, depending on the country of origin and destination, supplier, and service:

Failure to comply with the weight, size, and/or allowable services (e.g., failure to comply with the authorized points) described in the above table may result in loss of the Seller’s right to reimbursement if the product is lost or broken.

5. Delivery times

Below are the approximate transit times from the time the product is received by the courier until the product is delivered to the Buyer:

National (ES-ES): 3 business days except for bulky shipment service where transit time may vary depending on the Buyer’s choice of delivery date.
Domestic (IT-IT): 5 business days
Domestic (PT-PT): 3 working days
International (ES-IT): 5 working days
International (ES-PT): 4 working days
International (IT-ES): 5 working days
International (PT-ES): 3 working days

6. Permitted value of items

The maximum value of the Products allowed for purchases performed through the Wallapop Shipping Service is 2,500€. Therefore, it is not possible to carry out the transaction through this service if the price exceeds this amount.

The minimum amount allowed is 1€, no bidding for a lower amount can be accepted.

7. Seller and Buyer

For more information about buying and selling through Wallapop Shipping, click here.

8. Packaging

The Seller is responsible for the packaging of the product.

Wallapop will under no circumstances be responsible for any damage caused to the products due to improper or insufficient packaging.

If the product is not packed properly and the tips for good packaging are not followed, the Seller will not be entitled to any compensation for breakage or damage to the product.

In this regard, you can check the tips for good packaging.

9. Returns policy

In general, products purchased on Wallapop cannot be returned or refunded, except in cases where this has been agreed between the Seller and the Buyer or where Wallapop decides to do so. In general, the right of withdrawal does not apply to transactions made through Wallapop, except in cases where it is specified or expressly recognized by law, in which case this right must be asserted directly by the Buyer against the Seller, without Wallapop being liable in any case in the event of default on the part of the Seller.

Wallapop may refund the relevant amount provided that the dispute has been evaluated by Wallapop. For this purpose, you must keep the original packaging in order to file any dispute.

The following cases are excluded from our return policy:

Voluntary return. That is, when the product received matches the information detailed in the listing (taking into account the title, description, pictures, and what was agreed upon between Seller and Buyer) but you do not wish to keep it.
Products not allowed (click on the link to see all products not allowed) or products not allowed by the carrier responsible for shipping. Below you can access the applicable information for each carrier:
- Correos
- Seur
- Method
- InPost
- Poste Italiane
- Bartolini
- CTT

Products whose content or performance we cannot verify. Remember that Wallapop is a second-hand product sales application and it is difficult to verify the content or condition of some products. This includes, but is not limited to, unsealed products containing liquids or products whose performance may be compromised due to the useful life of the product itself.
Products advertised as defective or specifically advertised as spare parts.
Differences in color between the product received and that shown in the advertisement, provided that such color is not evident in the pictures or product description.
Products that have stains, dirt, obvious signs of use verifiable in the pictures or product description, or that give off unpleasant odors.
Discrepancies in clothing and footwear sizes, when the size of the product received matches the size described in the ad.
Products in good and working condition, even if the product box is damaged.
Products handled by the Buyer once received. This includes actions such as repair, washing, tampering with internal components, etc….
Ads whose photographs posted by the Seller do not correspond to the advertised product This includes images that do not show or relate to the product.
Products that are not original or whose authenticity cannot be proven, as long as it can be shown that the Buyer is aware of the non-authenticity before making payment to Wallapop.

Keeping in mind the previous return policy, a dispute between Seller and Buyer can be initiated through our Platform. Check here for details of the procedure.

The Buyer has 48 hours from the time the package is updated as “Delivered” in the application to open a dispute or contact Wallapop by providing the necessary evidence for handling a dispute. In the event that Wallapop requests additional information, a new 48-hour period will be established from the time Wallapop requests the User to submit the additional evidence requested by Wallapop, which may not be extended if the User fails to respond.

Once the return is accepted, Wallapop will provide the Buyer with a shipping code to take the package to the post office counter (Seurand other logistics providers that accept returns) and return it to the Seller. From that point, the Buyer has a period of 10 calendar days to make the return. If the Buyer does not return the product after this period, the money will be released to the Seller. Once the Seller receives the returned product, the refund will be processed according to the payment method used.

If the return option is not enabled, once the User has contacted Wallapop and the dispute has been accepted, the relevant money will be refunded.

10. Dispute policy

In case of non-receipt of a product due to possible loss or theft, the User must contact Wallapop. The maximum dispute period is 1 month from receipt of the package. Once the dispute is opened, Wallapop will initiate the necessary procedures with the carrier to determine what happened and compensate both the Buyer and the Seller, if necessary. Resolution of the problem may take up to 29 days.

In the event that a package has arrived broken due to a shipping accident, the User has 48 hours from the time the package is updated as “Delivered” to file a dispute with Wallapop.

In the event of a breakage in transit, Wallapop will determine whether the breakage was caused by the carrier or by poor packaging of the product. The Buyer must provide the necessary evidence in order to assess each situation. In the event that it is determined that the breakage was caused by the carrier (provided that the packaging is adequate by the Seller), a corresponding dispute will be opened, which may take up to 29 days to resolve.

In the event that a product cannot be delivered to either the consignee or the shipper, the User has 90 calendar days from the day the first delivery attempt was made to file the relevant dispute through our contact channels.

If the order is subjected to customs processing due to User’s misuse of the application, User should contact the courier directly to resolve the case.

In the event that no misuse has been committed and the shipment is subjected to customs processing, there is a 60-day period for customs to release the shipment. After this period, if the package has not been delivered, we will proceed to compensate both Users involved in the transaction.

11. Shipment tracking

Once the service is requested, the Platform will provide the Seller and Buyer with a shipping code to track the shipment and ensure that the package can be traced at all times.

Both Seller and Buyer will be able to track the progress of the shipment on the platform or on the logistics service provider’s website.

12. Pick-up point

When making a purchase, the Buyer can select the pick-up point where they want to receive the package.

In exceptional cases, if the collection point selected by the Buyer is not available (for example, due to temporary closure, holidays, lack of capacity, or other operational issues), the logistics provider may redirect the shipment to a nearby alternative point. This situation will not result in an automatic refund of shipping costs, unless the package cannot be collected due to reasons directly attributable to the logistics provider.

The name and the Wallapop™ logo are registered trademarks of Wallapop, S.L.